Performance Issue: Microsoft Outlook or 365 Issues Reported
Last Updated:
2024-10-14 08:51:57
Event:
2024-10-10 13:25:00
Status:
Closed
Brief Description:
RESOLVED: Microsoft has resolved the earlier performance issues that impacted some individuals. Restarting a session should address any lingering Outlook behaviors like stalling and crashing.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Outlook is performing as expected.
Services Affected:
Email and Calendar
Subsites Affected:
Outlook on the Web
Full Description:
RESOLVED: Microsoft has resolved the earlier performance issues that impacted some individuals. Restarting a session should address any lingering Outlook behaviors like stalling and crashing.
Previously, CIT investigated reports of individual issues of Microsoft Office 365 and Outlook web and desktop. Microsoft was aware of the issues and working to resolve them. Some of the reported behaviors include stalling, crashing, and other errors, despite clearing caches and restarting.
Microsoft resolved the issues with a configuration change and recommended individuals impacted by the earlier issues take these action to apply the configuration changes and remediate the impact:
Previously, CIT investigated reports of individual issues of Microsoft Office 365 and Outlook web and desktop. Microsoft was aware of the issues and working to resolve them. Some of the reported behaviors include stalling, crashing, and other errors, despite clearing caches and restarting.
Microsoft resolved the issues with a configuration change and recommended individuals impacted by the earlier issues take these action to apply the configuration changes and remediate the impact:
- Outlook client and app users should restart their client or app to apply Microsoft's changes.
- Outlook on the web users should refresh their sessions. If that does not mitigate the issue, users are encouraged to clear their browser cache and refresh their Outlook on the web session.
CIT TDX ID:
1567660
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
RESOLVED: Microsoft has resolved the earlier performance issues that impacted some individuals. Restarting a session should address any lingering Outlook behaviors like stalling and crashing. Previously, CIT investigated reports of individual issues of Microsoft Office 365 and Outlook web and desktop. Microsoft was aware of the issues and working to resolve them. Some of the reported behaviors include stalling, crashing, and other errors, despite clearing caches and restarting. Microsoft resolved the issues with a configuration change and recommended individuals impacted by the earlier issues take these action to apply the configuration changes and remediate the impact:
|
Outlook is performing as expected. |
2024-10-14 | 08:51:57 |
UPDATE: Microsoft's testing and telemetry indicate their configuration update has successfully mitigated individual performance issues with Outlook. According to Microsoft, individuals impacted by the earlier issues will need to take action to apply the configuration changes and remediate the impact.
Previously, CIT investigated reports of individual issues of Microsoft Office 365 and Outlook web and desktop. Microsoft was aware of the issues and was working to resolve them. Some of the reported behaviors include stalling, crashing, and other errors, despite clearing caches and restarting. |
Outlook is again performing as expected. Previously impacted individuals may need to take action to apply Microsoft's configuration changes. |
2024-10-10 | 14:46:55 |
CIT has been investigating reports of individual issues of Microsoft Office 365 and Outlook web and desktop. Microsoft is aware of the issues and is working to resolve them. Some of the reported behaviors include stalling, crashing, and other errors, despite clearing caches and restarting. |
Intermittent reports of individual Microsoft Outlook or Office 365 performance issues. |
2024-10-10 | 13:38:58 |