Performance Issue: Salesforce Marketing Cloud Login Issues
Last Updated:
2024-10-08 15:04:49
Event:
2024-10-08 15:02:00
Status:
Closed
Brief Description:
Salesforce Marketing Cloud users are experiencing performance degradation issues when logging in, resulting in intermittent errors. This issue is impacting multiple organizations / customers.
User Impact:
Salesforce Marketing Cloud users are experiencing performance degradation issues when logging in, resulting in intermittent errors.
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Mass Communication and Marketing
Subsites Affected:
Salesforce
Full Description:
Salesforce Marketing Cloud users are experiencing performance degradation issues when logging in, resulting in intermittent errors. This issue is impacting multiple organizations / customers.
Cornell units using Marketing Cloud that may be affected include Alumni Affairs, University Relations, Human Resources, and Student and Campus Life. Administrators in these units have been notified of the issue.
Cornell units using Marketing Cloud that may be affected include Alumni Affairs, University Relations, Human Resources, and Student and Campus Life. Administrators in these units have been notified of the issue.
The vendor is aware of the issue and working on a resolution. Salesforce will provide regular updates.
CIT TDX ID:
1565039
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
Salesforce Marketing Cloud users are experiencing performance degradation issues when logging in, resulting in intermittent errors. This issue is impacting multiple organizations / customers. Cornell units using Marketing Cloud that may be affected include Alumni Affairs, University Relations, Human Resources, and Student and Campus Life. Administrators in these units have been notified of the issue. The vendor is aware of the issue and working on a resolution. Salesforce will provide regular updates. |
The issue has been resolved. |
2024-10-08 | 15:04:49 |
Salesforce Marketing Cloud users are experiencing performance degradation issues when logging in, resulting in intermittent errors. This issue is impacting multiple organizations / customers. Cornell units using Marketing Cloud that may be affected include Alumni Affairs, University Relations, Human Resources, and Student and Campus Life. Administrators in these units have been notified of the issue. The vendor is aware of the issue and working on a resolution. Salesforce will provide regular updates. |
The vendor is aware of the issue and working on a resolution. Salesforce will provide regular updates. |
2024-10-08 | 15:04:19 |