Unplanned Outage: Instability with campus Wi-Fi, wired network connections
Last Updated:
2024-09-24 16:46:12
Event:
2024-09-24 11:29:00
Status:
Closed
Brief Description:
Meetings in Zoom and Teams, access to Canvas and email, and many other services are being affected by instability with the Wi-Fi and wired networks on the Ithaca campus. Wi-Fi access appears to be the most affected. CIT is working to fix the problem.
User Impact:
Wi-Fi, wired network, CU VPN, meetings in Zoom and Teams, access to Canvas and email, and many other services may be unavailable.
Workaround:
There is no workaround for this issue
Current Status:
CIT has restored network service to the Ithaca campus.
Services Affected:
Network
Virtual Private Network (VPN)
Wi-Fi Network Service
Subsites Affected:
CU VPN
Wi-Fi
Wired Network
Full Description:
Resolved: CIT has restored network service to the Ithaca campus.
Meetings in Zoom and Teams, access to Canvas and email, and many other services are affected by instability with the Wi-Fi and wired networks on the Ithaca campus. Wi-Fi access appears to be the most affected. CIT is working to fix the problem.
Meetings in Zoom and Teams, access to Canvas and email, and many other services are affected by instability with the Wi-Fi and wired networks on the Ithaca campus. Wi-Fi access appears to be the most affected. CIT is working to fix the problem.
CIT TDX ID:
1549594
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
Resolved: CIT has restored network service to the Ithaca campus. Meetings in Zoom and Teams, access to Canvas and email, and many other services are affected by instability with the Wi-Fi and wired networks on the Ithaca campus. Wi-Fi access appears to be the most affected. CIT is working to fix the problem. |
CIT has restored network service to the Ithaca campus. |
2024-09-24 | 16:46:12 |
Update: CIT has fixed the problem for the majority of campus but is still working to fix a small number of remaining Red Rover accounts. Meetings in Zoom and Teams, access to Canvas and email, and many other services are affected by instability with the Wi-Fi and wired networks on the Ithaca campus. Wi-Fi access appears to be the most affected. CIT is working to fix the problem. |
CIT has fixed the problem for the majority of campus but is still working to fix a small number of remaining Red Rover accounts. |
2024-09-24 | 15:14:06 |
Update: CIT has fixed the problem and is testing to confirm that it is resolved. Meetings in Zoom and Teams, access to Canvas and email, and many other services are affected by instability with the Wi-Fi and wired networks on the Ithaca campus. Wi-Fi access appears to be the most affected. CIT is working to fix the problem. |
CIT has fixed the problem and is testing to confirm that it is resolved. |
2024-09-24 | 14:13:54 |
Update: Meetings in Zoom and Teams, access to Canvas and email, and many other services are affected by instability with the Wi-Fi and wired networks on the Ithaca campus. Wi-Fi access appears to be the most affected. CIT is working to fix the problem. |
CIT is working to fix the problem. |
2024-09-24 | 12:21:11 |
An ongoing network issue is causing difficulties in getting and renewing DHCP leases. The issue is affecting Wi-Fi more severely. It may also affect VPN. CIT is working on the problem. |
CIT is working on the problem. |
2024-09-24 | 11:40:03 |