Unplanned Outage: CrashPlan error affects some users
Last Updated:
2024-09-24 10:00:30
Event:
2024-09-23 11:47:00
Status:
Closed
Brief Description:
Some users are seeing the following message when using the CrashPlan app:
"Internet2 US - Not licensed - Contact your administrator for assistance."
CIT is working with the vendor to resolve this issue.
User Impact:
CrashPlan displays the following error message: "Internet2 US - Not licensed - Contact your administrator for assistance."
Workaround:
There is no workaround for this issue
Current Status:
The vendor has implemented a fix and CIT has confirmed that it was successful.
Services Affected:
Backup, Archive, and Recovery
Subsites Affected:
CrashPlan
Full Description:
Resolved: The vendor has implemented a fix and CIT has confirmed that it was successful.
Some users are seeing the following message when using the CrashPlan app: "Internet2 US - Not licensed - Contact your administrator for assistance." CIT is working with the vendor to resolve this issue.
Some users are seeing the following message when using the CrashPlan app: "Internet2 US - Not licensed - Contact your administrator for assistance." CIT is working with the vendor to resolve this issue.
CIT TDX ID:
1548024
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
Resolved: The vendor has implemented a fix and CIT has confirmed that it was successful. Some users are seeing the following message when using the CrashPlan app: "Internet2 US - Not licensed - Contact your administrator for assistance." CIT is working with the vendor to resolve this issue. |
The vendor has implemented a fix and CIT has confirmed that it was successful. |
2024-09-24 | 09:59:36 |
Update: The vendor has implemented a fix and we are testing to see whether it works. Some users are seeing the following message when using the CrashPlan app: "Internet2 US - Not licensed - Contact your administrator for assistance." CIT is working with the vendor to resolve this issue. |
The vendor has implemented a fix and we are testing to see whether it works. |
2024-09-23 | 16:08:59 |
| Some users are seeing the following message when using the CrashPlan app: "Internet2 US - Not licensed - Contact your administrator for assistance." CIT is working with the vendor to resolve this issue. | CIT is working with the vendor to resolve this issue. |
2024-09-23 | 12:22:55 |