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Unplanned Outage: Off-campus calls to Avaya campus phone lines are unavailable

Last Updated:
2024-09-11 07:02:07
Event:
2024-09-10 13:17:00
Status:
Closed
Brief Description:
Off-campus calls to Avaya campus phone lines are unavailable. This appears to be a larger issue than the Cornell campus. Tompkins Country is also impacted. Calls to Ring Central numbers are working. On-campus 5-digit dialing is available.
User Impact:
 Calls to Avaya phones from off-campus are unavailable.
Workaround:
Alternate numbers to contact CU Police are: 607-257-9296 or 607-257-9297
Current Status:
Resolved: AT&T service was restored overnight. CUPD service was restored around 1:45am today.
Services Affected:
Telephone
Subsites Affected:
Avaya Call Management System
Full Description:
Resolved: AT&T service was restored overnight. CUPD service was restored around 1:45am today.

Update: A phone service outage is impacting some calls to campus and community phone lines.  This outage includes calls to Campus Police from Ring Central phones, cellular phones, and off-campus landline phones.  Calls to campus and community 911 may not complete correctly.

To contact the Public Safety Communications Center from on-campus, use an on-campus phone to call 911 or 5-1111, or use a Blue Light Phone, indoor emergency phones, or elevator emergency phone.

To contact Public Safety from a cellular, Ring Central or off-campus phone please call 607-257-9296 or 607-257-9297.

Off-campus calls to Avaya campus phone lines are unavailable. This appears to be a larger issue than the Cornell campus. Tompkins Country is also impacted. Calls to Ring Central numbers are working. On-campus 5-digit dialing is available. CIT is working with phone service providers to resolve the issue.

Note: On-campus emergency phones (blue lights, elevators, etc) are working.  Dialing 911 or 5-1111 from on-campus to CUPD also works. Calls to Avaya phones from off-campus are not available.
CIT TDX ID:
1533864


Timeline of Changes

Description Current Status Date Time
Resolved: AT&T service was restored overnight. CUPD service was restored around 1:45am today.

Update: A phone service outage is impacting some calls to campus and community phone lines.  This outage includes calls to Campus Police from Ring Central phones, cellular phones, and off-campus landline phones.  Calls to campus and community 911 may not complete correctly.

To contact the Public Safety Communications Center from on-campus, use an on-campus phone to call 911 or 5-1111, or use a Blue Light Phone, indoor emergency phones, or elevator emergency phone.

To contact Public Safety from a cellular, Ring Central or off-campus phone please call 607-257-9296 or 607-257-9297.

Off-campus calls to Avaya campus phone lines are unavailable. This appears to be a larger issue than the Cornell campus. Tompkins Country is also impacted. Calls to Ring Central numbers are working. On-campus 5-digit dialing is available. CIT is working with phone service providers to resolve the issue.

Note: On-campus emergency phones (blue lights, elevators, etc) are working.  Dialing 911 or 5-1111 from on-campus to CUPD also works. Calls to Avaya phones from off-campus are not available.
Resolved: AT&T service was restored overnight. CUPD service was restored around 1:45am today.
 2024-09-11 07:02:07
Update: A phone service outage is impacting some calls to campus and community phone lines.  This outage includes calls to Campus Police from Ring Central phones, cellular phones, and off-campus landline phones.  Calls to campus and community 911 may not complete correctly.

To contact the Public Safety Communications Center from on-campus, use an on-campus phone to call 911 or 5-1111, or use a Blue Light Phone, indoor emergency phones, or elevator emergency phone.

To contact Public Safety from a cellular, Ring Central or off-campus phone please call 607-257-9296 or 607-257-9297.

Off-campus calls to Avaya campus phone lines are unavailable. This appears to be a larger issue than the Cornell campus. Tompkins Country is also impacted. Calls to Ring Central numbers are working. On-campus 5-digit dialing is available. CIT is working with phone service providers to resolve the issue.

Note: On-campus emergency phones (blue lights, elevators, etc) are working.  Dialing 911 or 5-1111 from on-campus to CUPD also works. Calls to Avaya phones from off-campus are not available.
CIT is working with the phone service providers to resolve the issue.
 2024-09-10 14:50:49
Update: A phone service outage is impacting some calls to campus and community phone lines.  This outage includes calls to Campus Police from Ring Central phones, cellular phones, and off-campus landline phones.  Calls to campus and community 911 may not complete correctly.

To contact the Public Safety Communications Center from on-campus, use an on-campus phone to call 911 or 5-1111, or use a Blue Light Phone, indoor emergency phones, or elevator emergency phone.

Off-campus calls to Avaya campus phone lines are unavailable. This appears to be a larger issue than the Cornell campus. Tompkins Country is also impacted. Calls to Ring Central numbers are working. On-campus 5-digit dialing is available. CIT is working with phone service providers to resolve the issue.

Note: On-campus emergency phones (blue lights, elevators, etc) are working.  Dialing 911 or 5-1111 from on-campus to CUPD also works. Calls to Avaya phones from off-campus are not available.
CIT is working with the phone service providers to resolve the issue.
 2024-09-10 14:39:21
Off-campus calls to Avaya campus phone lines are unavailable. This appears to be a larger issue than the Cornell campus. Tompkins Country is also impacted. Calls to Ring Central numbers are working. On-campus 5-digit dialing is available. CIT is working with phone service providers to resolve the issue.

Note: On-campus emergency phones (blue lights, elevators, etc) are working.  Dialing 911 or 5-1111 from on-campus to CUPD also works. Calls to Avaya phones from off-campus are not available.
CIT is working with the phone service providers to resolve the issue.
 2024-09-10 14:00:06