Performance Issue: Zoom Cloud Recording Temporarily Disabled
Last Updated:
2024-07-17 10:57:36
Event:
2024-07-17 10:02:00
Status:
Closed
Brief Description:
RESOLVED: The vendor has successfully resolved the disabled Zoom Cloud Recordings. Earlier, CIT investigated an issue with the Zoom Cloud Recordings feature not appearing to be enabled on the platform after a customer logs in.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Zoom meetings and recording features are now working as expected
Services Affected:
Web and Video Conferencing
Subsites Affected:
Apple Mail
Zoom
Full Description:
RESOLVED: The vendor has successfully resolved the disabled Zoom Cloud Recordings. Previously, CIT investigated customer reports about an issue with Zoom Cloud Recordings: the feature did not appear to be enabled on the platform after a customer logs in. Zoom meetings worked as expected but recording was disabled. CIT is working with the vendor to determine the cause. Please notify CIT if further Zoom issues arise: https://tdx.cornell.edu/TDClient/39/Portal/Requests/TicketRequests/NewForm?ID=QgJWPHByjGo_&RequestorType=ServiceOffering
CIT TDX ID:
1465305
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
RESOLVED: The vendor has successfully resolved the disabled Zoom Cloud Recordings. Previously, CIT investigated customer reports about an issue with Zoom Cloud Recordings: the feature did not appear to be enabled on the platform after a customer logs in. Zoom meetings worked as expected but recording was disabled. CIT is working with the vendor to determine the cause. Please notify CIT if further Zoom issues arise: https://tdx.cornell.edu/TDClient/39/Portal/Requests/TicketRequests/NewForm?ID=QgJWPHByjGo_&RequestorType=ServiceOffering |
Zoom meetings and recording features are now working as expected |
2024-07-17 | 10:57:36 |
Based on customer reports, CIT has investigated an issue with Zoom Cloud Recordings. Currently, the feature does not appear to be enabled on the platform after a customer logs in. CIT is working with the vendor to troubleshoot. Zoom meetings continue to work as expected but recording is disabled. |
Zoom meetings work as expected, recording sessions and accessing previously recorded sessions is not working. |
2024-07-17 | 10:05:41 |