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Performance Issue: Inconsistent results in recent Windows 11 update

Last Updated:
2024-07-16 14:45:37
Event:
2024-07-05 11:16:00
Status:
Closed
Brief Description:
Resolved: CIT has addressed a performance inconsistency issue with the Windows 11 23H2 x64 2024-06B update in Software Center that previously installed successfully on many devices and failed on others.
User Impact:
N/A
Workaround:
If Retry fails, then manual intervention is required and in some cases, computer administrators or Technical Support Professionals may need to use this workaround for affected devices.

On every affected client, open an elevated cmd/powershell window and perform the following actions:

Stop WUAUSERV service
Delete C:\Windows\SoftwareDistribution
Run a Software Update Evaluation Cycle


Current Status:
CIT has worked with the vendor to resolve the issue. 
Services Affected:
Endpoint Management
Subsites Affected:
Endpoint Management Tools
Full Description:
Resolved: After troubleshooting with the vendor, CIT worked on server side changes to address inconsistent behavior in the Windows 11 23H2 x 64 2024-06B update in Software Center. As of Thursday, July 11, 2024, the majority of the affected devices have cleared the error preventing updates.  There are still some devices in our report with the error, but the number continues to drop.  This could be because devices are only recently powered on/checking in or that they require further action.  Retry the update on any devices with a failure persisting.

Most reports have been that Retry is working with no additional steps, although a few devices at the library have required the workaround. 
 
On Monday, July 15, we will check again the error report for the remaining device count with the goal of deploying a script to those devices that does the above. Generally the systematic issue is considered resolved and we only expect client side issues are left to resolve.


CIT TDX ID:
1453601


Timeline of Changes

Description Current Status Date Time
Resolved: After troubleshooting with the vendor, CIT worked on server side changes to address inconsistent behavior in the Windows 11 23H2 x 64 2024-06B update in Software Center. As of Thursday, July 11, 2024, the majority of the affected devices have cleared the error preventing updates.  There are still some devices in our report with the error, but the number continues to drop.  This could be because devices are only recently powered on/checking in or that they require further action.  Retry the update on any devices with a failure persisting.

Most reports have been that Retry is working with no additional steps, although a few devices at the library have required the workaround. 
 
On Monday, July 15, we will check again the error report for the remaining device count with the goal of deploying a script to those devices that does the above. Generally the systematic issue is considered resolved and we only expect client side issues are left to resolve.
CIT has worked with the vendor to resolve the issue. 
 2024-07-16 14:45:37

Resolved: After troubleshooting with the vendor, CIT worked on server side changes to address inconsistent behavior in the Windows 11 23H2 x 64 2024-06B update in Software Center. As of Thursday, July 11, 2024, the majority of the affected devices have cleared the error preventing updates.  There are still some devices in our report with the error, but the number continues to drop.  This could be because devices are only recently powered on/checking in or that they require further action.  Retry the update on any devices with a failure persisting.


Most reports have been that Retry is working with no additional steps, although a few devices at the library have required the workaround. 

 
On Monday, July 15, we will check again the error report for the remaining device count with the goal of deploying a script to those devices that does the above. Generally the systematic issue is considered resolved and we only expect client side issues are left to resolve.
CIT has worked with the vendor to resolve the issue. 
 2024-07-11 09:57:58
Update: After troubleshooting with the vendor, CIT worked on server side changes to address inconsistent behavior in the Windows 11 23H2 x 64 2024-06B update in Software Center. First run in a test environment and then moved to production on Monday, July 8, 2024, the solution appears to successfully address the update performance issue which was reported on July 5, 2024. However, additional steps may be required, so CIT continues to monitor the issue before considering it resolved.
CIT is working with the vendor to resolve the issue. Previously, the update installed on many devices and failed on others.
 2024-07-09 08:26:28
Update: CIT continues troubleshooting this issue with the vendor. Early Friday, July 5, 2024, CIT investigated reported issues and discovered the Windows 11 23H2 x64 2024-06B update in Software Center successfully installed on many devices and failed on others. A failed update does not appear to impact end-users and devices beyond not successfully installing the update. 
CIT is aware of the issue and working with the vendor to troubleshoot. 
 2024-07-05 16:36:50
The Windows 11 23H2 x64 2024-06B update in Software Center successfully installs on many devices and fails on others. A failed update does not appear to impact end-users and devices beyond not successfully installing the update. CIT is aware of the issue and working with the vendor to troubleshoot. 
CIT is aware of the issue and working with the vendor to troubleshoot. 
 2024-07-05 11:24:09