Performance Issue: Qualtrics Survey Tool New Account Creation Unavailable
Last Updated:
2024-07-12 13:03:57
Event:
2024-07-05 08:39:00
Status:
Closed
Brief Description:
It is currently not possible to create a new account in Cornell Qualtrics. The vendor has been contacted.
User Impact:
It is currently not possible to create a new account in Cornell Qualtrics.
Workaround:
There is no workaround for this issue
Current Status:
Affected individuals are indicating they can now create a Cornell Qualtrics account, and a new account was able to be manually created.
Services Affected:
Surveys
Subsites Affected:
Qualtrics (Survey Tool)
Full Description:
It is currently not possible to create a new account in Cornell Qualtrics. The vendor has been contacted.
CIT TDX ID:
1453449
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
It is currently not possible to create a new account in Cornell Qualtrics. The vendor has been contacted. |
Affected individuals are indicating they can now create a Cornell Qualtrics account, and a new account was able to be manually created. |
2024-07-12 | 13:03:57 |
It is currently not possible to create a new account in Cornell Qualtrics. The vendor has been contacted. |
The ability to create a new Cornell Qualtrics account appears to be restored. Individuals who submitted tickets have been asked to try creating their new account again to confirm. A test of manual new account creation was successful. |
2024-07-12 | 08:31:39 |
It is currently not possible to create a new account in Cornell Qualtrics. The vendor has been contacted. |
The vendor has been contacted. |
2024-07-05 | 08:43:04 |