Performance Issue: Cornell TeamDynamix System Errors Being Reported
Last Updated:
2024-06-11 11:28:32
Event:
2024-06-07 17:14:00
Status:
Closed
Brief Description:
Reports are coming in from the Cornell community about Cornell's TeamDynamix system intermittently returning system errors, responses timing out, and/or duplicate tickets being created.
User Impact:
Cornell's TeamDynamix system is intermittently returning system errors, having responses time out, and/or creating duplicate tickets.
Workaround:
There is no workaround for this issue
Current Status:
The performance issues have been resolved.
Services Affected:
Service Management Program
Subsites Affected:
TeamDynamix
Full Description:
Reports are coming in from the Cornell community about Cornell's TeamDynamix system intermittently returning system errors, responses timing out, and/or duplicate tickets being created. Cornell technical staff are currently coordinating with the vendor to investigate.
CIT TDX ID:
1426601
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
Reports are coming in from the Cornell community about Cornell's TeamDynamix system intermittently returning system errors, responses timing out, and/or duplicate tickets being created. Cornell technical staff are currently coordinating with the vendor to investigate. |
The performance issues have been resolved. |
2024-06-11 | 11:28:32 |
Reports are coming in from the Cornell community about Cornell's TeamDynamix system intermittently returning system errors, responses timing out, and/or duplicate tickets being created. Cornell technical staff are currently coordinating with the vendor to investigate. |
System performance appears to have returned to normal. There may still be some duplicate tickets in the system, but the service is otherwise functioning normally. Cornell and vendor staff are continuing to investigate performance issues in order to prevent a recurrence |
2024-06-07 | 19:07:46 |
Reports are coming in from the Cornell community about Cornell's TeamDynamix system intermittently returning system errors, responses timing out, and/or duplicate tickets being created. Cornell technical staff are currently coordinating with the vendor to investigate. |
Cornell technical staff are currently coordinating with the vendor to investigate. |
2024-06-07 | 17:18:25 |