Performance Issue: Unexpected Change to Qualtrics Directories and Contacts
Last Updated:
2024-06-17 05:32:11
Event:
2024-06-03 08:43:00
Status:
Closed
Brief Description:
Contacts and Directories features in Cornell Qualtrics have changed unexpectedly. They currently resemble Qualtrics XM Directory, which looks and operates differently from how the service usually works at Cornell. The vendor is working on the issue.
User Impact:
The Contacts and Directories features in Cornell Qualtrics have changed unexpectedly. Cornell has been using what the vendor calls XM Directory Lite, which largely operates like the previous Qualtrics Contacts or Panels. The functionality instead currently resembles what Qualtrics calls XM Directory, which looks and operates differently.
Workaround:
There is no workaround for this issue
Current Status:
Qualtrics advised that attempting to return to XM Directory Lite could result in data loss and that Cornell should remain in XM Directory. Based on their guidance, settings have been adjusted for XM Directory to make it as much like behavior in XM Directory Lite as possible. The private list functionality has been enabled and made the default, as was the case in XM Directory Lite.
Services Affected:
Surveys
Subsites Affected:
Qualtrics (Survey Tool)
Full Description:
The Contacts and Directories features in Cornell Qualtrics have changed unexpectedly. Cornell has been using what the vendor calls XM Directory Lite, which largely operates like the previous Qualtrics Contacts or Panels. The functionality instead currently resembles what Qualtrics calls XM Directory, which looks and operates differently.
The vendor has been contacted and is looking into the cause of the change and possible remediation options. If you are conducting research and the Directory feature change is interfering with your work, please put in a support request using the Cornell Qualtrics general support form.
The vendor has been contacted and is looking into the cause of the change and possible remediation options. If you are conducting research and the Directory feature change is interfering with your work, please put in a support request using the Cornell Qualtrics general support form.
CIT TDX ID:
1418276
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
The Contacts and Directories features in Cornell Qualtrics have changed unexpectedly. Cornell has been using what the vendor calls XM Directory Lite, which largely operates like the previous Qualtrics Contacts or Panels. The functionality instead currently resembles what Qualtrics calls XM Directory, which looks and operates differently. The vendor has been contacted and is looking into the cause of the change and possible remediation options. If you are conducting research and the Directory feature change is interfering with your work, please put in a support request using the Cornell Qualtrics general support form. |
Qualtrics advised that attempting to return to XM Directory Lite could result in data loss and that Cornell should remain in XM Directory. Based on their guidance, settings have been adjusted for XM Directory to make it as much like behavior in XM Directory Lite as possible. The private list functionality has been enabled and made the default, as was the case in XM Directory Lite. |
2024-06-17 | 05:32:11 |
The Contacts and Directories features in Cornell Qualtrics have changed unexpectedly. Cornell has been using what the vendor calls XM Directory Lite, which largely operates like the previous Qualtrics Contacts or Panels. The functionality instead currently resembles what Qualtrics calls XM Directory, which looks and operates differently. The vendor has been contacted and is looking into the cause of the change and possible remediation options. If you are conducting research and the Directory feature change is interfering with your work, please put in a support request using the Cornell Qualtrics general support form. |
Qualtrics technical staff are still reviewing potential issues that could occur if XM Directory Lite were reinstated. Qualtrics and Cornell staff are discussing next steps. |
2024-06-12 | 11:06:21 |
The Contacts and Directories features in Cornell Qualtrics have changed unexpectedly. Cornell has been using what the vendor calls XM Directory Lite, which largely operates like the previous Qualtrics Contacts or Panels. The functionality instead currently resembles what Qualtrics calls XM Directory, which looks and operates differently. The vendor has been contacted and is looking into the cause of the change and possible remediation options. If you are conducting research and the Directory feature change is interfering with your work, please put in a support request using the Cornell Qualtrics general support form. |
Qualtrics staff have notified Cornell that an automation turned on XM Directory for Cornell. They have submitted a request to revert back to XM Directory Lite, which they say should occur within 48 hours. |
2024-06-03 | 16:59:06 |
The Contacts and Directories features in Cornell Qualtrics have changed unexpectedly. Cornell has been using what the vendor calls XM Directory Lite, which largely operates like the previous Qualtrics Contacts or Panels. The functionality instead currently resembles what Qualtrics calls XM Directory, which looks and operates differently. The vendor has been contacted and is looking into the cause of the change and possible remediation options. If you are conducting research and the Directory feature change is interfering with your work, please put in a support request using the Cornell Qualtrics general support form. |
The vendor has been contacted and is looking into the cause of the change and possible remediation options. If you are conducting research and the Directory feature change is interfering with your work, please put in a support request using the Cornell Qualtrics general support form. |
2024-06-03 | 08:50:01 |