Unplanned Outage: Resolved: Some Avaya Telephone Have No Dial Tone
Last Updated:
2024-05-11 14:56:48
Event:
2024-05-10 11:53:00
Status:
Closed
Brief Description:
UPDATE: Some Ithaca campus Avaya phones have no dial tone. Affected devices are fed from the Morrison switch room, with reports from Holley Center and other Tower Road customers. CIT voice engineers and vendor remain on site and investigating.
User Impact:
Some Avaya phones have no dial tone.
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Telephone
Subsites Affected:
Avaya Call Management System
Telephone Services for Faculty and Staff
Full Description:
UPDATE: Some Ithaca campus Avaya phones have no dial tone. Affected devices are fed from the Morrison switch room, with reports from Holley Center and other Tower Road customers. CIT voice engineers and vendor remain on site and investigating.
CIT TDX ID:
1396201
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
UPDATE: Some Ithaca campus Avaya phones have no dial tone. Affected devices are fed from the Morrison switch room, with reports from Holley Center and other Tower Road customers. CIT voice engineers and vendor remain on site and investigating. |
The issue has been resolved. |
2024-05-11 | 14:56:48 |
UPDATE: Some Ithaca campus Avaya phones have no dial tone. Affected devices are fed from the Morrison switch room, with reports from Holley Center and other Tower Road customers. CIT voice engineers and vendor remain on site and investigating. |
Limited scope: some of the Avaya devices are impacted. About 75% of the known faculty and staff phones have already been transitioned off Avaya and on to RingCentral. |
2024-05-10 | 15:52:08 |
Some Ithaca campus Avaya phones have no dial tone. Affected devices are fed from the Morrison switch room, with reports from Holley Center and other Tower Road customers. CIT voice engineers and vendor on site and investigating. |
Limited scope: some of the Avaya devices are impacted. About 75% of the known faculty and staff phones have already been transitioned off Avaya and on to RingCentral. |
2024-05-10 | 11:59:26 |