Performance Issue: Apps on Demand error for Canvas users
Last Updated:
2024-05-08 17:11:30
Event:
2024-05-08 14:45:00
Status:
Closed
Brief Description:
Canvas users trying to access Apps on Demand may receive this error: "message: Internal server error."
User Impact:
This impacts students and faculty trying to access the Apps on Demand AWS AppStream 2.0 virtual computer lab.
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved and service is restored.
Services Affected:
Apps on Demand
Subsites Affected:
Apps on Demand
Full Description:
Canvas users trying to access Apps on Demand may receive this error: "message: Internal server error."
CIT TDX ID:
1393869
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
Canvas users trying to access Apps on Demand may receive this error: "message: Internal server error." |
The issue has been resolved and service is restored. |
2024-05-08 | 17:11:30 |
Canvas users trying to access Apps on Demand may receive this error: "message: Internal server error." |
The relevant IT groups have been notified and are investigating the issue. |
2024-05-08 | 14:54:44 |