Performance: Notifications of problems with EGAs
Last Updated:
2010-12-17 05:00:00
Event:
2010-12-16 05:00:00
Status:
Closed
Brief Description:
Exchange Group Accounts (special mailboxes)
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received reports that users are receiving notifications of undeliverable mail to Exchange Group Accounts (EGA).
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| We are continuing to receive reports that mail is not being delivered to Exchange Group Accounts. CIT will provide another update by noon today. | We are continuing to receive reports that mail is not being delivered to Exchange Group Accounts. CIT will provide another update by noon today. | 2010-12-17 | 05:00:00 |
| CIT has fixed the problem with bounced mail sent to EGAs. Some mail may need to be resent, but in many cases the mail was in fact delivered despite the bounce message.\n\nEGAs that were configured to receive mail to their own mail store received mail and generated a spurious bounce message.\n\nEGAs that were configured to forward mail to other recipients have two cases:\na) other recipients with @cornell.edu addresses were *not* delivered and a bounce message was returned.\nb) other recipients with mail addresses external to Exchange *were* delivered, and a spurious bounce message was returned.\n\nThe problem was precipitated by an unanticipated side-effect of enabling Reference Groups for email permissions. We apologize for the confusion this has caused.\n | CIT has fixed the problem with bounced mail sent to EGAs. Some mail may need to be resent, but in many cases the mail was in fact delivered despite the bounce message.\n\nEGAs that were configured to receive mail to their own mail store received mail and generated a spurious bounce message.\n\nEGAs that were configured to forward mail to other recipients have two cases:\na) other recipients with @cornell.edu addresses were *not* delivered and a bounce message was returned.\nb) other recipients with mail addresses external to Exchange *were* delivered, and a spurious bounce message was returned.\n\nThe problem was precipitated by an unanticipated side-effect of enabling Reference Groups for email permissions. We apologize for the confusion this has caused.\n | 2010-12-17 | 05:00:00 |
| Beginning about noon on Friday, December 17, we have new reports that this problem is not yet resolved. Sending mail to an Exchange group account (EGA) from a non-CIT Exchange account may result in a message to the sender that the mail has not been delivered.\n | Beginning about noon on Friday, December 17, we have new reports that this problem is not yet resolved. Sending mail to an Exchange group account (EGA) from a non-CIT Exchange account may result in a message to the sender that the mail has not been delivered.\n | 2010-12-17 | 05:00:00 |
| CIT has fixed the problem with bounced mail sent to EGAs. Some mail may need to be resent, but in many cases the mail was in fact delivered despite the bounce message.\n\nEGAs that were configured to receive mail to their own mail store received mail and generated a spurious bounce message.\n\nEGAs that were configured to forward mail to other recipients have two cases:\na) other recipients with @cornell.edu addresses were *not* delivered and a bounce message was returned.\nb) other recipients with mail addresses external to Exchange *were* delivered, and a spurious bounce message was returned.\n\nThe problem was precipitated by an unanticipated side-effect of enabling Reference Groups for email permissions. We apologize for the confusion this has caused.\n | CIT has fixed the problem with bounced mail sent to EGAs. Some mail may need to be resent, but in many cases the mail was in fact delivered despite the bounce message.\n\nEGAs that were configured to receive mail to their own mail store received mail and generated a spurious bounce message.\n\nEGAs that were configured to forward mail to other recipients have two cases:\na) other recipients with @cornell.edu addresses were *not* delivered and a bounce message was returned.\nb) other recipients with mail addresses external to Exchange *were* delivered, and a spurious bounce message was returned.\n\nThe problem was precipitated by an unanticipated side-effect of enabling Reference Groups for email permissions. We apologize for the confusion this has caused.\n | 2010-12-17 | 05:00:00 |
| We are currently investigating this problem and will notify you with updates on this situation. \n | We are currently investigating this problem and will notify you with updates on this situation. \n | 2010-12-16 | 05:00:00 |