Unplanned Outage: TeamDynamix Workflow Automation Delayed 30 Tickets
Last Updated:
2024-02-01 12:56:59
Event:
2024-01-30 15:51:00
Status:
Closed
Brief Description:
There were issues with some TeamDynamix workflows that rely on iPaaS integration which resulted in the delay of about 30 tickets. Cornell staff are working on restoring these tickets, which are distributed across multiple units on campus.
User Impact:
Some TeamDynamix tickets that rely on workflows and iPaaS automation have been delayed.
Workaround:
There is no workaround for this issue
Current Status:
Cornell staff are working on restoring the delayed tickets, which are distributed across multiple units on campus.
Services Affected:
Service Management Program
Subsites Affected:
TeamDynamix
Full Description:
Between 11pm EDT yesterday, Monday, January 29, 2024, and this morning at 10am, there were issues with some TeamDynamix workflows that rely on iPaaS integration which resulted in the delay of about 30 tickets. Cornell staff are working on restoring these tickets, which are distributed across multiple units on campus.
In the meantime, campus TeamDynamix administrators are advised to not adjust workflows or try to do their own recovery, as this may result in duplicate activity in the system. There is a broader issue with TeamDynamix service, but the 30 delayed tickets were the only aspect that affected Cornell, and no new issues are resulting from the problem. A separate message is being sent to Cornell TeamDynamix administrators.
In the meantime, campus TeamDynamix administrators are advised to not adjust workflows or try to do their own recovery, as this may result in duplicate activity in the system. There is a broader issue with TeamDynamix service, but the 30 delayed tickets were the only aspect that affected Cornell, and no new issues are resulting from the problem. A separate message is being sent to Cornell TeamDynamix administrators.
CIT TDX ID:
1285732
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Between 11pm EDT yesterday, Monday, January 29, 2024, and this morning at 10am, there were issues with some TeamDynamix workflows that rely on iPaaS integration which resulted in the delay of about 30 tickets. Cornell staff are working on restoring these tickets, which are distributed across multiple units on campus. In the meantime, campus TeamDynamix administrators are advised to not adjust workflows or try to do their own recovery, as this may result in duplicate activity in the system. There is a broader issue with TeamDynamix service, but the 30 delayed tickets were the only aspect that affected Cornell, and no new issues are resulting from the problem. A separate message is being sent to Cornell TeamDynamix administrators. | Cornell staff are working on restoring the delayed tickets, which are distributed across multiple units on campus. | 2024-01-30 | 15:55:15 |