Performance Issue: Microsoft Teams--Multiple Issues
Last Updated:
2024-01-27 04:19:27
Event:
2024-01-26 16:53:00
Status:
Closed
Brief Description:
There are delays loading Microsoft Teams and sending and receiving some messages.
User Impact:
There are delays loading Microsoft Teams and sending and receiving some messages. Microsoft reports that affected scenarios also include, but aren't limited to, users performing a cold boot may not able to log into teams and will see a "oops" page, and users logging in or unlocking their devices after some time may see missing messages.
Workaround:
There is no workaround for this issue
Current Status:
Microsoft has resolved the issue.
Services Affected:
Document Sharing and Collaboration
Subsites Affected:
Microsoft Teams
Full Description:
There are delays loading Microsoft Teams and sending and receiving some messages. Microsoft reports that affected scenarios also include, but aren't limited to, users performing a cold boot may not able to log into teams and will see a "oops" page, and users logging in or unlocking their devices after some time may see missing messages. Microsoft is working on continuing their investigation to isolate the underlying cause of a networking issue and develop remediation actions.
CIT TDX ID:
1282174
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| There are delays loading Microsoft Teams and sending and receiving some messages. Microsoft reports that affected scenarios also include, but aren't limited to, users performing a cold boot may not able to log into teams and will see a "oops" page, and users logging in or unlocking their devices after some time may see missing messages. Microsoft is working on continuing their investigation to isolate the underlying cause of a networking issue and develop remediation actions. | Microsoft has resolved the issue. | 2024-01-27 | 04:19:27 |
| There are delays loading Microsoft Teams and sending and receiving some messages. Microsoft reports that affected scenarios also include, but aren't limited to, users performing a cold boot may not able to log into teams and will see a "oops" page, and users logging in or unlocking their devices after some time may see missing messages. Microsoft is working on continuing their investigation to isolate the underlying cause of a networking issue and develop remediation actions. | Microsoft has announced that their efforts are effectively reducing the impact to customers. They are continuing to scale up services and identify new workstreams intended to remediate the problem more rapidly. Although many customers remain impacted by this issue, Microsoft reports a reduction in errors and an increase in availability. | 2024-01-26 | 23:33:37 |
| There are delays loading Microsoft Teams and sending and receiving some messages. Microsoft reports that affected scenarios also include, but aren't limited to, users performing a cold boot may not able to log into teams and will see a "oops" page, and users logging in or unlocking their devices after some time may see missing messages. Microsoft is working on continuing their investigation to isolate the underlying cause of a networking issue and develop remediation actions. | Microsoft's initial attempt at a fix did not achieve the desired result. They are now making changes across the affected network infrastructure to reduce the impact of the problem as quickly as possible. | 2024-01-26 | 20:40:02 |
| There are delays loading Microsoft Teams and sending and receiving some messages. Microsoft reports that affected scenarios also include, but aren't limited to, users performing a cold boot may not able to log into teams and will see a "oops" page, and users logging in or unlocking their devices after some time may see missing messages. Microsoft is working on continuing their investigation to isolate the underlying cause of a networking issue and develop remediation actions. | Microsoft is working on continuing their investigation to isolate the underlying cause of a networking issue and develop remediation actions. | 2024-01-26 | 16:57:15 |