Unplanned Outage: Box Logins, Uploads, Downloads, All Files, and Other Features
Last Updated:
2024-01-09 20:38:41
Event:
2024-01-09 19:37:00
Status:
Closed
Brief Description:
Box is investigating an issue with Logins, Uploads, Downloads, All Files page, and API calls. Users attempting to use these services may see errors or timeouts. They have identified the underlying cause of this issue and are taking remediating steps.
User Impact:
Issues with Logins, Uploads, Downloads, All Files page, and API calls. Users attempting to use these services may see errors or timeouts.
Workaround:
There is no workaround for this issue
Current Status:
Box has announced that they believe the issue is resolved and all services should be returned to full functionality. They are continuing to monitor for any additional impact.
Services Affected:
Document Sharing and Collaboration
Full Description:
Box is investigating an issue with Logins, Uploads, Downloads, All Files page, and API calls. Users attempting to use these services may see errors or timeouts. They have identified the underlying cause of this issue and are taking remediating steps.
CIT TDX ID:
1260475
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Box is investigating an issue with Logins, Uploads, Downloads, All Files page, and API calls. Users attempting to use these services may see errors or timeouts. They have identified the underlying cause of this issue and are taking remediating steps. | Box has announced that they believe the issue is resolved and all services should be returned to full functionality. They are continuing to monitor for any additional impact. | 2024-01-09 | 20:38:41 |
| Box is investigating an issue with Logins, Uploads, Downloads, All Files page, and API calls. Users attempting to use these services may see errors or timeouts. They have identified the underlying cause of this issue and are taking remediating steps. | Box appears to be available, but is reported to be performing slowly/ | 2024-01-09 | 20:11:36 |
| Box is investigating an issue with Logins, Uploads, Downloads, All Files page, and API calls. Users attempting to use these services may see errors or timeouts. They have identified the underlying cause of this issue and are taking remediating steps. | Box has identified the underlying cause of this issue and is taking remediating steps. | 2024-01-09 | 19:46:12 |