Unplanned Outage: Workday Unavailable
Last Updated:
2024-01-08 19:37:26
Event:
2024-01-08 18:29:00
Status:
Closed
Brief Description:
There are reports of Workday being unavailable on login, with the service hanging on the Workday splash screen or delivering an error message, "An error occurred. Please contact Workday Support if the problem persists."
User Impact:
Workday unavailable on login, with the service hanging on the Workday splash screen or delivering an error message, "An error occurred. Please contact Workday Support if the problem persists.
Workaround:
There is no workaround for this issue
Current Status:
Workday has reported a fix is in place and all services have recovered.
Services Affected:
Human Resource Information Management
Subsites Affected:
Workday
Full Description:
There are reports of Workday being unavailable on login, with the service hanging on the Workday splash screen or delivering an error message, "An error occurred. Please contact Workday Support if the problem persists."
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| There are reports of Workday being unavailable on login, with the service hanging on the Workday splash screen or delivering an error message, "An error occurred. Please contact Workday Support if the problem persists." | Workday has reported a fix is in place and all services have recovered. | 2024-01-08 | 19:37:26 |
| There are reports of Workday being unavailable on login, with the service hanging on the Workday splash screen or delivering an error message, "An error occurred. Please contact Workday Support if the problem persists." | Workday has reported that services are recovering slowly. | 2024-01-08 | 19:22:04 |
| There are reports of Workday being unavailable on login, with the service hanging on the Workday splash screen or delivering an error message, "An error occurred. Please contact Workday Support if the problem persists." | Cornell staff have notified the vendor and are investigating. | 2024-01-08 | 18:38:49 |