Unplanned Outage: Eduroam connection issues for Cornell-managed endpoints
Last Updated:
2023-12-19 14:02:33
Event:
2023-12-18 15:20:00
Status:
Closed
Brief Description:
IT staff are investigating reports of Cornell-managed endpoints unable to connect to eduroam.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
IT staff have restored eduroam service to affected endpoints, and will continue to monitor and investigate the cause of the issue.
Services Affected:
Wi-Fi Network Service
Subsites Affected:
Wi-Fi
Full Description:
IT staff are investigating reports of Cornell-managed endpoints unable to connect to eduroam (Wi-Fi).
CIT TDX ID:
1244500
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| IT staff are investigating reports of Cornell-managed endpoints unable to connect to eduroam (Wi-Fi). | IT staff have restored eduroam service to affected endpoints, and will continue to monitor and investigate the cause of the issue. | 2023-12-19 | 14:02:33 |
| IT staff are investigating reports of Cornell-managed endpoints unable to connect to eduroam (Wi-Fi). | Update: IT staff have restored eduroam service to most affected endpoints, and will continue to monitor and investigate the cause of the issue. | 2023-12-18 | 16:57:26 |
| IT networking and desktop engineering staff are investigating reports of Cornell-managed devices unable to connect to eduroam (Wi-Fi). | Update: IT networking and desktop engineering staff are investigating reports of Cornell-managed devices unable to connect to eduroam (Wi-Fi). (Reported incidents now include Mac devices as well.) | 2023-12-18 | 15:38:31 |
| IT networking and desktop engineering staff are investigating reports of Cornell-managed Windows devices unable to connect to eduroam (Wi-Fi). | IT networking and desktop engineering staff are investigating reports of Cornell-managed Windows devices unable to connect to eduroam (Wi-Fi). | 2023-12-18 | 15:23:13 |