Unplanned Outage: Box access and performance issues
Last Updated:
2023-12-15 20:42:21
Event:
2023-12-15 14:51:00
Status:
Closed
Brief Description:
IT staff are investigating issues with Box login, uploading, and downloading.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Update: Box reports that all services should now be restored. They will continue to monitor for any additional impact.
Services Affected:
Document Sharing and Collaboration
Subsites Affected:
Box
Full Description:
IT staff are investigating issues with Box login, uploading, and downloading.
CIT TDX ID:
1242713
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| IT staff are investigating issues with Box login, uploading, and downloading. | Update: Box reports that all services should now be restored. They will continue to monitor for any additional impact. | 2023-12-15 | 20:42:21 |
| IT staff are investigating issues with Box login, uploading, and downloading. | Update: Some users are reporting restored access to Box. The vendor is reporting that they have taken steps to remediate this issue and seeing improvement across all Box Services. IT staff and the vendor will continue to monitor the issue. | 2023-12-15 | 18:04:48 |
| IT staff are investigating issues with Box login, uploading, and downloading. | Update: Box reports that restoration efforts are ongoing (see https://status.box.com/) IT staff will continue to share additional information as it becomes available. | 2023-12-15 | 17:58:07 |
| IT staff are investigating issues with Box login, uploading, and downloading. | Update" The outage has been identified as a vendor issue impacting all Box services (see https://status.box.com/) and is not confined to Cornell. Users can expect timeouts and other errors, and for most Box will be unavailable. IT staff will update with additional information as it becomes available. | 2023-12-15 | 15:47:24 |
| IT staff are investigating issues with Box login, uploading, and downloading. | IT staff are investigating issues with Box login, uploading, and downloading. Users attempting to access All Files pages and API calls in Box may experience errors or timeouts. | 2023-12-15 | 14:53:25 |