Performance Issue: JIRA Outgoing Notification Email Issues
Last Updated:
2023-12-06 18:57:33
Event:
2023-12-04 17:40:00
Status:
Closed
Brief Description:
Outgoing email from Jira is failing to send. This issue affects updates to some Jira projects that send notifications to project users in response to changes and updates.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved. IT staff believe that all previously queued email has now been sent.
Services Affected:
Project Management
Subsites Affected:
JIRA
Full Description:
Outgoing email from Jira is failing to send. This issue affects updates to some Jira projects that send notifications to project users in response to changes and updates.
CIT TDX ID:
1230951
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Outgoing email from Jira is failing to send. This issue affects updates to some Jira projects that send notifications to project users in response to changes and updates. | The issue has been resolved. IT staff believe that all previously queued email has now been sent. | 2023-12-06 | 18:57:33 |
| Outgoing email from Jira is failing to send. This issue affects updates to some Jira projects that send notifications to project users in response to changes and updates. | Update: IT staff continue to work with the vendor to resolve issues with the JIRA email OAuth2 setup. At this time, the vendor has not provided an ETA for resolving the issue. | 2023-12-06 | 15:31:38 |
| Outgoing email from Jira is failing to send. This issue affects updates to some Jira projects that send notifications to project users in response to changes and updates. | Update: IT staff continue to investigate the issue. The cause may be related to TLS authentication with the configuration of SMTP email. | 2023-12-04 | 20:39:37 |
| Outgoing email from Jira is failing to send. This issue affects updates to some Jira projects that send notifications to project users in response to changes and updates. | IT staff are investigating. | 2023-12-04 | 17:42:59 |