Performance Issue: TeamDynamix Email Performance Issues
Last Updated:
2023-11-27 14:46:38
Event:
2023-11-27 14:21:00
Status:
Closed
Brief Description:
CIT and vendor technical staff are investigating reports of TeamDynamix email performance issues, including delays in ticket creation via email message and ticket replies from notify@teamdynamixapp.com (instead of cornell-notify@support.email.cornell.edu)
User Impact:
Users may experience delays in ticket creation via email message, as well as delays in ticket replies.
Workaround:
There is no workaround for this issue
Current Status:
TeamDynamix system behavior is returning to normal.
Services Affected:
IT Service Management Suite
Subsites Affected:
TeamDynamix
Full Description:
CIT and vendor technical staff are investigating reports of TeamDynamix email performance issues, including delays in ticket creation via email message and ticket replies from notify@teamdynamixapp.com (instead of cornell-notify@support.email.cornell.edu).
CIT TDX ID:
1222890
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| CIT and vendor technical staff are investigating reports of TeamDynamix email performance issues, including delays in ticket creation via email message and ticket replies from notify@teamdynamixapp.com (instead of cornell-notify@support.email.cornell.edu). | TeamDynamix system behavior is returning to normal. | 2023-11-27 | 14:46:38 |