Unplanned Outage: Network service unavailable in several buildings
Last Updated:
2023-11-15 18:21:56
Event:
2023-11-15 17:09:00
Status:
Closed
Brief Description:
Resolved: Wired and wireless services are unavailable in all buildings connected to the Uris Hall router. CIT Network Engineering is investigating.
User Impact:
Wired network and Wi-Fi are unavailable in the following buildings:
Statler Hall
Statler Hotel
Barton Hall
Uris Hall
Teagle Hall
Schoellkopf
Lynah Rink
Multipurpose Field House (Bartels)
Wrestling Facility
Marching Band Facility.
Comstock Hall
ILR Conference Center
BioTech
Catherwood Library
ILR
Campus Store
ILR Ives East
Kite Hill Substation
Workaround:
There is no workaround for this issue
Current Status:
CIT Network Engineering has replaced the failed router module. All services have been restored as of 1:14pm.
Services Affected:
Network
Wi-Fi Network Service
Subsites Affected:
Wi-Fi
Wired Network
Full Description:
Resolved: Wired and wireless services are unavailable in all buildings connected to the Uris Hall router. CIT Network Engineering is investigating.
CIT TDX ID:
1215087
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Resolved: Wired and wireless services are unavailable in all buildings connected to the Uris Hall router. CIT Network Engineering is investigating. | CIT Network Engineering has replaced the failed router module. All services have been restored as of 1:14pm. | 2023-11-15 | 18:21:56 |
| Wired and wireless services are unavailable in all buildings connected to the Uris Hall router. CIT Network Engineering is investigating. | CIT Network Engineering is replacing the failed router module. | 2023-11-15 | 17:20:21 |
| Wired and wireless services are unavailable in all buildings connected to the Uris Hall router. CIT Network Engineering is investigating. | CIT Network Engineering is investigating. | 2023-11-15 | 17:18:00 |