Performance Issue: Some Confluence Spaces Can't Be Accessed
Last Updated:
2023-11-15 03:01:27
Event:
2023-11-13 14:41:00
Status:
Closed
Brief Description:
Resolved: Confluence users can't access spaces where users are missing from space groups. Cornell staff are investigating.
User Impact:
Confluence users can't access spaces where users are missing from space groups.
Workaround:
There is no workaround for this issue
Current Status:
The Confluence system restore was completed at 9:04pm and the issue was resolved.
Services Affected:
Collaboration Platforms
Subsites Affected:
Confluence
Full Description:
Resolved: Confluence users can't access spaces where users are missing from space groups. CIT and the vendor have performed a full backup and restore to the time and date of Thursday at 11:41pm.
CIT TDX ID:
1211819
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Resolved: Confluence users can't access spaces where users are missing from space groups. CIT and the vendor have performed a full backup and restore to the time and date of Thursday at 11:41pm. | The Confluence system restore was completed at 9:04pm and the issue was resolved. | 2023-11-15 | 03:01:27 |
| Resolved: Confluence users can't access spaces where users are missing from space groups. CIT and the vendor are performing a full backup and restore to the time and date of 10:45 PM Friday 11/10/23 EST. | The Confluence system restore was completed at 9:04pm and the issue was resolved. | 2023-11-15 | 02:54:17 |
| Confluence users can't access spaces where users are missing from space groups. CIT and the vendor are performing a full backup and restore to the time and date of 10:45 PM Friday 11/10/23 EST. | The Confluence system will become unavailable at 4:30 PM EST for another restore and be restored after it has finished. Please continue to treat it as READ ONLY until the production restore has been verified. | 2023-11-14 | 20:52:30 |
| Confluence users can't access spaces where users are missing from space groups. CIT and the vendor are performing a full backup and restore to the time and date of 10:45 PM Friday 11/10/23 EST. | The system restoration from last night failed to resolve the issue. We will be doing another system restore throughout the day. While the Confluence system is up, please continue to treat it as a READ ONLY system. | 2023-11-14 | 15:46:11 |
| Confluence users can't access spaces where users are missing from space groups. CIT and the vendor are performing a full backup and restore to the time and date of 10:45 PM Friday 11/10/23 EST. | We are currently running a backup of this system. Please continue to treat it as READ ONLY until the production restore has been verified. | 2023-11-14 | 13:41:41 |
| Confluence users can't access spaces where users are missing from space groups. Cornell staff are investigating. | As of 7:20am, the Confluence server restore is 92% complete. During this process, the vendor is also replacing the server, so users trying to reach confluence.cornell.edu will see a message saying, "The connection has timed out." | 2023-11-14 | 12:27:36 |
| Confluence users can't access spaces where users are missing from space groups. Cornell staff are investigating. | We are currently running a backup of this system. Please continue to treat it as READ ONLY until the production restore is complete. The system will go down for the restore and be brought back up after it has finished. This should resolve the issue. | 2023-11-14 | 02:01:37 |
| Confluence users can't access spaces where users are missing from space groups. Cornell staff are investigating. | We are currently running a backup of this system. Please treat this as a READ ONLY system and make no changes to your sites. After the backup is complete we will restore the system as of 10:45 PM EST on Friday, November 10th. Confluence will not be available during the restore period. | 2023-11-13 | 21:05:19 |
| Confluence users can't access spaces where users are missing from space groups. Cornell staff are investigating. | To correct the issue with Confluence we may be required to do a restore of the Confluence system from 10:45 PM Friday 11/10/23 EST. Please do not make any changes to your Confluence spaces until further notice. In the meantime, make copies of any updates made to spaces since then. | 2023-11-13 | 19:05:40 |
| Confluence users can't access spaces where users are missing from space groups. Cornell staff are investigating. | Cornell staff are investigating. | 2023-11-13 | 14:42:59 |