Performance Issue: Crashplan console unavailable for some users
Last Updated:
2023-09-20 18:34:01
Event:
2023-09-20 13:56:00
Status:
Closed
Brief Description:
After sign in and authentication, some users are seeing a 404 browser error instead of the Crashplan console and may not be able to access the Crashplan app.
User Impact:
After sign in and authentication, some users are seeing a 404 browser error instead of the Crashplan console and may not be able to access the Crashplan app. The issue appears to be affecting those attempting web restore or manual installation operations.
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Backup, Archive, and Recovery
Subsites Affected:
CrashPlan
Full Description:
After sign in and authentication, some users are seeing a 404 browser error instead of the Crashplan console and may not be able to access the Crashplan app. The issue appears to be affecting those attempting web restore or manual installation operations.
CIT TDX ID:
1159868
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| After sign in and authentication, some users are seeing a 404 browser error instead of the Crashplan console and may not be able to access the Crashplan app. The issue appears to be affecting those attempting web restore or manual installation operations. | The issue has been resolved. | 2023-09-20 | 18:34:01 |
| After sign in and authentication, some users are seeing a 404 browser error instead of the Crashplan console and may not be able to access the Crashplan app. The issue appears to be affecting those attempting web restore or manual installation operations. | UPDATE: In response to a vendor change, IT staff are updating the Shibboleth configuration for Cornell's Crashplan. | 2023-09-20 | 15:39:27 |
| After sign in and authentication, some users are seeing a 404 browser error instead of the Crashplan console and may not be able to access the Crashplan app. The issue appears to be affecting those attempting web restore or manual installation operations. | IT staff are working with the vendor to resolve the issue. | 2023-09-20 | 14:27:02 |
| After sign in and authentication, some users are seeing a 404 browser error instead of the Crashplan console. The issue appears to be affecting those attempting web restore or manual installation operations. | IT staff are working with the vendor to resolve the issue. | 2023-09-20 | 13:58:24 |