Performance Issue: TeamDynamix - incoming email processing delays
Last Updated:
2023-11-13 14:27:26
Event:
2023-09-19 15:47:00
Status:
Closed
Brief Description:
Users are reporting occasional delays in TeamDynamix's processing of incoming email messages. These delays are generally less than 30 minutes, and vary among the over 200 separate incoming email addresses used by TeamDynamix.
User Impact:
Incoming email processing delays of generally less than 30 minutes.
Workaround:
There is no workaround for this issue
Current Status:
UPDATE: IT staff are actively investigating reports of email monitors taking unusual amounts of time to process mail from their configured mailbox and working to mitigate these issues. Thank you for your patience as the team works through this.
Services Affected:
IT Service Management Suite
Subsites Affected:
TeamDynamix
Full Description:
Users are reporting occasional delays in TeamDynamix's processing of incoming email messages. These delays are generally less than 30 minutes, and vary among the over 200 separate incoming email addresses used by TeamDynamix.
The issue has been reported to the vendor, who is investigating.
The issue has been reported to the vendor, who is investigating.
CIT TDX ID:
1158822
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Users are reporting occasional delays in TeamDynamix's processing of incoming email messages. These delays are generally less than 30 minutes, and vary among the over 200 separate incoming email addresses used by TeamDynamix. The issue has been reported to the vendor, who is investigating. | UPDATE: IT staff are actively investigating reports of email monitors taking unusual amounts of time to process mail from their configured mailbox and working to mitigate these issues. Thank you for your patience as the team works through this. | 2023-09-22 | 17:42:25 |
| Users are reporting occasional delays in TeamDynamix's processing of incoming email messages. These delays are generally less than 30 minutes, and vary among the over 200 separate incoming email addresses used by TeamDynamix. The issue has been reported to the vendor, who is investigating. | Update: Engineers are continuing to investigate. The issue appears to be a scaling problem with a 3rd-party code library, so a fix has not yet been identified and may time to address. Current effects appear only to involve minor delays to email, not its deliverability. | 2023-09-19 | 20:55:00 |
| Users are reporting occasional delays in TeamDynamix's processing of incoming email messages. These delays are generally less than 30 minutes, and vary among the over 200 separate incoming email addresses used by TeamDynamix. The issue has been reported to the vendor, who is investigating. | The issue has been reported to the vendor, who is investigating. | 2023-09-19 | 15:50:03 |