Unplanned Outage: Numerous Cornell websites unavailable
Last Updated:
2023-09-14 19:10:32
Event:
2023-09-14 17:08:00
Status:
Closed
Brief Description:
Pantheon is currently experiencing a service outage, which is affecting several sites/applications.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Web Hosting
Subsites Affected:
Pantheon Hosting
Full Description:
Pantheon is investigating an infrastructure failure affecting multiple customer sites. Current symptoms identified are 503 errors and site unavailability. Cornell sites known to be unavailable include (but may not be limited to):
cals.cornell.edu
fcs.cornell.edu
travelregistry.cornell.edu
cis.cornell.edu
sustainablecampus.cornell.edu
admissions.cornell.edu
ehs.cornell.edu
diversity.cornell.edu
scheduling.cornell.edu
hr.cornell.edu
it.cornell.edu
gradschool.cornell.edu
IT staff are working with vendor to resolve the issue.
Pantheon is investigating an infrastructure failure affecting multiple customer sites. Current symptoms identified are 503 errors and site unavailability.
cals.cornell.edu
fcs.cornell.edu
travelregistry.cornell.edu
cis.cornell.edu
sustainablecampus.cornell.edu
admissions.cornell.edu
ehs.cornell.edu
diversity.cornell.edu
scheduling.cornell.edu
hr.cornell.edu
it.cornell.edu
gradschool.cornell.edu
IT staff are working with vendor to resolve the issue.
Pantheon is investigating an infrastructure failure affecting multiple customer sites. Current symptoms identified are 503 errors and site unavailability.
CIT TDX ID:
1154652
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Pantheon is investigating an infrastructure failure affecting multiple customer sites. Current symptoms identified are 503 errors and site unavailability. Cornell sites known to be unavailable include (but may not be limited to): cals.cornell.edu fcs.cornell.edu travelregistry.cornell.edu cis.cornell.edu sustainablecampus.cornell.edu admissions.cornell.edu ehs.cornell.edu diversity.cornell.edu scheduling.cornell.edu hr.cornell.edu it.cornell.edu gradschool.cornell.edu IT staff are working with vendor to resolve the issue. Pantheon is investigating an infrastructure failure affecting multiple customer sites. Current symptoms identified are 503 errors and site unavailability. | The issue has been resolved. | 2023-09-14 | 19:10:32 |
| Pantheon is investigating an infrastructure failure affecting multiple customer sites. Current symptoms identified are 503 errors and site unavailability. Cornell sites known to be unavailable include (but may not be limited to): cals.cornell.edu fcs.cornell.edu travelregistry.cornell.edu cis.cornell.edu sustainablecampus.cornell.edu admissions.cornell.edu ehs.cornell.edu diversity.cornell.edu scheduling.cornell.edu hr.cornell.edu it.cornell.edu gradschool.cornell.edu IT staff are working with vendor to resolve the issue. Pantheon is investigating an infrastructure failure affecting multiple customer sites. Current symptoms identified are 503 errors and site unavailability. | Vendor update: "A certificate issue at the edge routing layer has been identified and a fix is being worked on immediately." | 2023-09-14 | 17:49:42 |
| Pantheon is investigating an infrastructure failure affecting multiple customer sites. Current symptoms identified are 503 errors and site unavailability. Cornell sites known to be unavailable include (but may not be limited to): cals.cornell.edu fcs.cornell.edu travelregistry.cornell.edu cis.cornell.edu sustainablecampus.cornell.edu admissions.cornell.edu ehs.cornell.edu diversity.cornell.edu scheduling.cornell.edu hr.cornell.edu it.cornell.edu gradschool.cornell.edu IT staff are working with vendor to resolve the issue. Pantheon is investigating an infrastructure failure affecting multiple customer sites. Current symptoms identified are 503 errors and site unavailability. | Vendor update: "We are continuing to investigate this issue at the highest priority and understand this issue is significantly impacting site availability. We are working to resolve this as soon as possible. Initial investigation points to a networking failure affecting global infrastructure." | 2023-09-14 | 17:42:57 |
| Pantheon is investigating an infrastructure failure affecting multiple customer sites. Current symptoms identified are 503 errors and site unavailability. Cornell sites known to be unavailable include (but may not be limited to): cals.cornell.edu fcs.cornell.edu travelregistry.cornell.edu cis.cornell.edu sustainablecampus.cornell.edu admissions.cornell.edu ehs.cornell.edu diversity.cornell.edu scheduling.cornell.edu hr.cornell.edu it.cornell.edu gradschool.cornell.edu IT staff are working with vendor to resolve the issue. Pantheon is investigating an infrastructure failure affecting multiple customer sites. Current symptoms identified are 503 errors and site unavailability. | Pantheon is investigating an infrastructure failure affecting multiple customer sites. Current symptoms identified are 503 errors and site unavailability. | 2023-09-14 | 17:15:09 |