Unplanned Outage: Qualtrics Login Issue
Last Updated:
2023-09-08 14:42:29
Event:
2023-09-08 14:19:00
Status:
Closed
Brief Description:
It is not possible to log into Qualtrics using CUWebLogin. Qualtrics staff are investigating.
User Impact:
It is not possible to log into Qualtrics using CUWebLogin.
Workaround:
There is no workaround for this issue
Current Status:
Qualtrics has resolved the issue. Testing at Cornell confirms that login is working again.
Services Affected:
Surveys
Subsites Affected:
Qualtrics (Survey Tool)
Full Description:
It is not possible to log into Qualtrics using CUWebLogin. Qualtrics staff are investigating. Individuals attempting to sign in may experience slow response during the authentication process and then an error message of "[SSO_AUTH_3] Unable to process the request. A report is generated with error tag [74b8d311]."
CIT TDX ID:
1148264
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| It is not possible to log into Qualtrics using CUWebLogin. Qualtrics staff are investigating. Individuals attempting to sign in may experience slow response during the authentication process and then an error message of "[SSO_AUTH_3] Unable to process the request. A report is generated with error tag [74b8d311]." | Qualtrics has resolved the issue. Testing at Cornell confirms that login is working again. | 2023-09-08 | 14:42:29 |
| It is not possible to log into Qualtrics using CUWebLogin. Qualtrics staff are investigating. Individuals attempting to sign in may experience slow response during the authentication process and then an error message of "[SSO_AUTH_3] Unable to process the request. A report is generated with error tag [74b8d311]." | Qualtrics' status page is indicating they are currently investigating an issue with logins in the Canadian region, which is where the data center Cornell uses is located. Visit https://status.qualtrics.com to keep up with the most recent updates. | 2023-09-08 | 14:30:17 |
| It is not possible to log into Qualtrics using CUWebLogin. Cornell staff are investigating. | Qualtrics' status page is indicating they are currently investigating an issue with logins in the Canadian region, which is where the data center Cornell uses is located. Visit https://status.qualtrics.com to keep up with the most recent updates. | 2023-09-08 | 14:24:08 |
| It is not possible to log into Qualtrics using CUWebLogin. Cornell staff are investigating. | Cornell staff are investigating. | 2023-09-08 | 14:21:08 |