Performance Issue: Confluence may be unavailable
Last Updated:
2023-08-29 00:30:46
Event:
2023-08-28 14:37:00
Status:
Closed
Brief Description:
Resolved: Confluence may be unavailable due to login issues. CIT staff are investigating and have contacted the vendor.
User Impact:
Users may not be able to log in to Confluence.
Workaround:
Confluence content is available on the development site for read-only access at https://dev.confluence.cornell.edu/ . Some content may be out of date. Please do not update content on the development site.
Current Status:
The vendor has restarted the server and cleared the cache. The service is working again.
Services Affected:
Collaboration Platforms
Subsites Affected:
Confluence
Full Description:
Resolved: Confluence may be unavailable due to login issues. CIT staff are investigating and have contacted the vendor.
CIT TDX ID:
1135987
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Resolved: Confluence may be unavailable due to login issues. CIT staff are investigating and have contacted the vendor. | The vendor has restarted the server and cleared the cache. The service is working again. | 2023-08-29 | 00:30:46 |
| Confluence may be unavailable due to login issues. CIT staff are investigating and have contacted the vendor. | The vendor has identified the root cause of the issues. CIT staff are working with the vendor to resolve it. | 2023-08-28 | 14:52:00 |
| Confluence may be unavailable due to login issues. CIT staff are investigating and have contacted the vendor. | CIT staff are working with the vendor to resolve the issue. | 2023-08-28 | 14:44:17 |