Performance Issue: Duo Azure Authentication Error
Last Updated:
2023-08-21 20:43:28
Event:
2023-08-21 13:39:00
Status:
Closed
Brief Description:
Resolved: There are reports of issues with Duo and potentially Microsoft Office 365 services. See https://status.duo.com/. Duo may display the error, "us.azureauth.duosecurity.com can't currently handle this request."
User Impact:
Duo, the vendor for Two-Step Login, may not be able to authenticate through some browser extensions, such as Chrome. Duo may display the error, "us.azureauth.duosecurity.com can't currently handle this request."
Workaround:
There is no workaround for this issue
Current Status:
CIT is still monitoring Duo (Cornell Two-Step Login) issues. Recent problems were caused by two separate issues. The first, signing into Outlook on the web email (outlook.cornell.edu) or accessing other Microsoft-authenticated services like downloads, should be working again. The second, accessing LastPass through a browser extension in Chrome, Edge, or another Chromium-based browser, is still being addressed by the vendor. In the meantime, users should be able to access their LastPass account through their website or mobile app. For more information, see https://status.duo.com/ .
Services Affected:
Authentication and Authorization
Subsites Affected:
Two-Step Login
Full Description:
Resolved: There are reports of issues with Duo and potentially Microsoft Office 365 services. See https://status.duo.com/ . When using a browser extension, Duo may display the error, "us.azureauth.duosecurity.com can't currently handle this request."
CIT TDX ID:
1127822
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Resolved: There are reports of issues with Duo and potentially Microsoft Office 365 services. See https://status.duo.com/ . When using a browser extension, Duo may display the error, "us.azureauth.duosecurity.com can't currently handle this request." | CIT is still monitoring Duo (Cornell Two-Step Login) issues. Recent problems were caused by two separate issues. The first, signing into Outlook on the web email (outlook.cornell.edu) or accessing other Microsoft-authenticated services like downloads, should be working again. The second, accessing LastPass through a browser extension in Chrome, Edge, or another Chromium-based browser, is still being addressed by the vendor. In the meantime, users should be able to access their LastPass account through their website or mobile app. For more information, see https://status.duo.com/ . | 2023-08-21 | 20:43:28 |
| There are reports of issues with Duo and potentially Microsoft Office 365 services. See https://status.duo.com/ . When using a browser extension, Duo may display the error, "us.azureauth.duosecurity.com can't currently handle this request." | CIT is still monitoring Duo (Cornell Two-Step Login) issues. Recent problems were caused by two separate issues. The first, signing into Outlook on the web email (outlook.cornell.edu) or accessing other Microsoft-authenticated services like downloads, should be working again. The second, accessing LastPass through a browser extension in Chrome, Edge, or another Chromium-based browser, is still being addressed by the vendor. In the meantime, users should be able to access their LastPass account through their website or mobile app. For more information, see https://status.duo.com/ . | 2023-08-21 | 18:00:04 |
| There are reports of issues with Duo and potentially Microsoft Office 365 services. See https://status.duo.com/ . When using a browser extension, Duo may display the error, "us.azureauth.duosecurity.com can't currently handle this request." | The vendor reports, "We have identified the root cause of the issue causing authentication errors with Microsoft Azure Conditional Access Duo protected applications. The issue has auto-resolved and we are now monitoring for stability." See https://status.duo.com/ . CIT is continuing to monitor the issue to confirm whether it is resolved. | 2023-08-21 | 16:12:07 |
| There are reports of issues with the Duo browser extension and potentially Microsoft Office 365 services. See https://status.duo.com/ . When using a browser extension, Duo may display the error, "us.azureauth.duosecurity.com can't currently handle this request." Users can switch to the Duo Mobile app as a workaround. | CIT is working with the vendor to resolve this issue. The vendor reports, "We have identified the root cause of the issue causing authentication errors with Microsoft Azure Conditional Access Duo protected applications. The issue has auto-resolved and we are now monitoring for stability." See https://status.duo.com/ . | 2023-08-21 | 16:05:38 |