Unplanned Outage: Salesforce Marketing Cloud Preference/Subscription Page Service Unavailable
Last Updated:
2023-08-17 19:04:32
Event:
2023-08-17 16:58:00
Status:
Closed
Brief Description:
Resolved: Salesforce Marketing Cloud - Subscription pages and Preference Centers Services (Cloud Pages) are currently unavailable.
User Impact:
During this disruption, access to Cloud Pages is temporarily unavailable. As a result, subscription pages and preference centers are not available.
Workaround:
There is no workaround for this issue
Current Status:
The vendor reports: "We are following up to let you know that the Marketing Cloud incident is now resolved. The Salesforce Technology team confirmed that the configuration change to the Load Balancer mitigated the impact. An all-clear has been declared after monitoring performance and completing all health checks. Please let us know if you have any questions or are continuing to experience issues. Thank you for your understanding and patience."
Services Affected:
Customer Relationship Management
Subsites Affected:
Salesforce
Full Description:
Resolved: Salesforce Marketing Cloud - Subscription pages and Preference Centers Services (Cloud Pages) are currently unavailable. CIT understands the critical nature of this situation and wants to assure you that our team is actively working with Salesforce to resolve the issue as soon as possible.
During this disruption, access to Cloud Pages is temporarily unavailable. As a result, subscription pages and preference centers are not available.
This outage is affecting many Salesforce customers. Here is the link to the vendor's information about the outage: https://status.salesforce.com/generalmessages/1169
During this disruption, access to Cloud Pages is temporarily unavailable. As a result, subscription pages and preference centers are not available.
This outage is affecting many Salesforce customers. Here is the link to the vendor's information about the outage: https://status.salesforce.com/generalmessages/1169
CIT TDX ID:
1124523
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Resolved: Salesforce Marketing Cloud - Subscription pages and Preference Centers Services (Cloud Pages) are currently unavailable. CIT understands the critical nature of this situation and wants to assure you that our team is actively working with Salesforce to resolve the issue as soon as possible. During this disruption, access to Cloud Pages is temporarily unavailable. As a result, subscription pages and preference centers are not available. This outage is affecting many Salesforce customers. Here is the link to the vendor's information about the outage: https://status.salesforce.com/generalmessages/1169 | The vendor reports: "We are following up to let you know that the Marketing Cloud incident is now resolved. The Salesforce Technology team confirmed that the configuration change to the Load Balancer mitigated the impact. An all-clear has been declared after monitoring performance and completing all health checks. Please let us know if you have any questions or are continuing to experience issues. Thank you for your understanding and patience." | 2023-08-17 | 19:04:32 |
| Salesforce Marketing Cloud - Subscription pages and Preference Centers Services (Cloud Pages) are currently unavailable. CIT understands the critical nature of this situation and wants to assure you that our team is actively working with Salesforce to resolve the issue as soon as possible. During this disruption, access to Cloud Pages is temporarily unavailable. As a result, subscription pages and preference centers are not available. This outage is affecting many Salesforce customers. Here is the link to the vendor's information about the outage: https://status.salesforce.com/generalmessages/1169 | CIT is working with the Salesforce vendor to resolve the issue as quickly as possible. The vendor reports, "The Salesforce Technology team has observed improvement after the failover however issue is not fully resolved and broken links and images persist. The Technology team has engaged additional engineering resources to assist in the investigation and determine the best path to resolution. " | 2023-08-17 | 17:24:03 |