Performance Issue: TeamDynamix incoming email messages delayed
Last Updated:
2023-08-11 19:33:37
Event:
2023-08-11 14:09:00
Status:
Closed
Brief Description:
Resolved: CIT has received and confirmed multiple reports of delays in the processing of email coming into the TeamDynamix system. TeamDynamix ticket creation and ticket updates via e-mail may be delayed in many cases.
User Impact:
Email coming into the TeamDynamix system may be delayed. TeamDynamix ticket creation and ticket updates via e-mail may be delayed in many cases.
Workaround:
There is no workaround for this issue
Current Status:
The vendor reports that a solution is now in place and they are continuing to monitor the situation.
Services Affected:
IT Service Management Suite
Subsites Affected:
TeamDynamix
Full Description:
Resolved: CIT has received and confirmed multiple reports of delays in the processing of emails coming into the TeamDynamix system. TeamDynamix ticket creation and ticket updates via e-mail may be delayed in many cases. CIT is working with the vendor to investigate and resolve the issue.
CIT TDX ID:
1116727
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Resolved: CIT has received and confirmed multiple reports of delays in the processing of emails coming into the TeamDynamix system. TeamDynamix ticket creation and ticket updates via e-mail may be delayed in many cases. CIT is working with the vendor to investigate and resolve the issue. | The vendor reports that a solution is now in place and they are continuing to monitor the situation. | 2023-08-11 | 19:33:36 |
| CIT has received and confirmed multiple reports of delays in the processing of emails coming into the TeamDynamix system. TeamDynamix ticket creation and ticket updates via e-mail may be delayed in many cases. CIT is working with the vendor to investigate and resolve the issue. | CIT is working with the vendor to investigate and resolve the issue. | 2023-08-11 | 14:22:21 |