Unplanned Outage: 3Play (Human Captioning and Accessibility Services) Web Portal Error
Last Updated:
2023-07-18 17:41:40
Event:
2023-07-18 17:03:00
Status:
Closed
Brief Description:
The 3Play web portal is currently unreachable, returning a 500 error. 3Play provides human captioning and accessibility services to a subset of Cornell users.
User Impact:
The 3Play web portal is currently unreachable, returning a 500 error.
Workaround:
There is no workaround for this issue
Current Status:
The vendor has confirmed this issue is resolved.
Services Affected:
Video Streaming & Hosting
Full Description:
The 3Play web portal ( https://account.3playmedia.com/ ) is currently unreachable, returning a 500 error. 3Play provides human captioning and accessibility services to a subset of Cornell users.
Cornell staff have contacted vendor support to alert them of the issue and request an ETA to resolution. The vendor's system status page (https://www.3playmedia.com/system-status/) confirms a current service disruption.
Cornell staff have contacted vendor support to alert them of the issue and request an ETA to resolution. The vendor's system status page (https://www.3playmedia.com/system-status/) confirms a current service disruption.
CIT TDX ID:
1091676
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The 3Play web portal ( https://account.3playmedia.com/ ) is currently unreachable, returning a 500 error. 3Play provides human captioning and accessibility services to a subset of Cornell users. Cornell staff have contacted vendor support to alert them of the issue and request an ETA to resolution. The vendor's system status page (https://www.3playmedia.com/system-status/) confirms a current service disruption. | The vendor has confirmed this issue is resolved. | 2023-07-18 | 17:41:40 |
| The 3Play web portal ( https://account.3playmedia.com/ ) is currently unreachable, returning a 500 error. 3Play provides human captioning and accessibility services to a subset of Cornell users. Cornell staff have contacted vendor support to alert them of the issue and request an ETA to resolution. The vendor's system status page (https://www.3playmedia.com/system-status/) confirms a current service disruption. | Cornell has not yet had a response from the vendor, but the 3Play web portal is working again and their status page shows an end point to the disruption. The issue may be resolved, and this alert is being held open pending confirmation. | 2023-07-18 | 17:32:26 |
| The 3Play web portal ( https://account.3playmedia.com/ ) is currently unreachable, returning a 500 error. 3Play provides human captioning and accessibility services to a subset of Cornell users. Cornell staff have contacted vendor support to alert them of the issue and request an ETA to resolution. The vendor's system status page (https://www.3playmedia.com/system-status/) confirms a current service disruption. | Cornell staff have contacted vendor support to alert them of the issue and request an ETA to resolution. The vendor's system status page (https://www.3playmedia.com/system-status/) confirms a current service disruption. | 2023-07-18 | 17:09:56 |