Performance Issue: LastPass Browser Extension
Last Updated:
2023-07-06 15:34:32
Event:
2023-07-05 13:13:00
Status:
Closed
Brief Description:
Individuals are reporting an inability to use the LastPass browser extension to sign into the service. Cornell staff have contacted the vendor.
User Impact:
Inability to use the LastPass browser extension to sign into the service.
Workaround:
Try signing into LastPass through the website per the instructions at https://it.cornell.edu/password-mgmt/problem-lastpass-browser-sign-fails .
Current Status:
The issue is resolved and the feature is operating as it usually does.
Services Affected:
Secure Password Management
Subsites Affected:
Secure Password Management
Full Description:
Individuals are reporting an inability to use the LastPass browser extension to sign into the service. Cornell staff have contacted the vendor. If you encounter this issue, try signing into LastPass through the website per the instructions at https://it.cornell.edu/password-mgmt/problem-lastpass-browser-sign-fails .
CIT TDX ID:
1078843
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Individuals are reporting an inability to use the LastPass browser extension to sign into the service. Cornell staff have contacted the vendor. If you encounter this issue, try signing into LastPass through the website per the instructions at https://it.cornell.edu/password-mgmt/problem-lastpass-browser-sign-fails . | The issue is resolved and the feature is operating as it usually does. | 2023-07-06 | 15:34:32 |
| Individuals are reporting an inability to use the LastPass browser extension to sign into the service. Cornell staff have contacted the vendor. If you encounter this issue, try signing into LastPass through the website per the instructions at https://it.cornell.edu/password-mgmt/problem-lastpass-browser-sign-fails . | The vendor suggested a workaround which has fixed the issue. The part of authentication that interacts with Duo will look different than it usually does, while a permanent fix is being worked on. | 2023-07-06 | 13:59:44 |
| Individuals are reporting an inability to use the LastPass browser extension to sign into the service. Cornell staff have contacted the vendor. If you encounter this issue, try signing into LastPass through the website per the instructions at https://it.cornell.edu/password-mgmt/problem-lastpass-browser-sign-fails . | Cornell staff have contacted the vendor. | 2023-07-05 | 13:28:49 |