Performance Issue: Outlook on the Web
Last Updated:
2023-06-28 17:12:53
Event:
2023-06-27 12:46:00
Status:
Closed
Brief Description:
Microsoft has reported issues with some users being unable to access their email through Outlook on the web. If this issue occurs, you may still be able to use email through a full email client for Windows or Mac, or iOS or Android mobile apps.
User Impact:
A 500 error when trying to access Outlook on the web.
Workaround:
There is no workaround for this issue
Current Status:
Microsoft resolved the issue the afternoon of Tuesday, June 27, 2023.
Services Affected:
Email and Calendar
Subsites Affected:
Email for Faculty and Staff
Full Description:
Microsoft has reported issues with some users being unable to access their email through Outlook on the web. They are investigating the problem. If this issue occurs, you may still be able to use email through a full email client for Windows or Mac, or iOS or Android mobile apps.
CIT TDX ID:
1072687
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Microsoft has reported issues with some users being unable to access their email through Outlook on the web. They are investigating the problem. If this issue occurs, you may still be able to use email through a full email client for Windows or Mac, or iOS or Android mobile apps. | Microsoft resolved the issue the afternoon of Tuesday, June 27, 2023. | 2023-06-28 | 17:12:53 |
| Microsoft has reported issues with some users being unable to access their email through Outlook on the web. They are investigating the problem. If this issue occurs, you may still be able to use email through a full email client for Windows or Mac, or iOS or Android mobile apps. | Microsoft has announced that the fix they are rolling out has reached more than half of the affected infrastructure and they are seeing a significant decrease in failure rates. They are estimating that most users will be clear of the problem by 5pm EDT. | 2023-06-27 | 20:24:38 |
| Microsoft has reported issues with some users being unable to access their email through Outlook on the web. They are investigating the problem. If this issue occurs, you may still be able to use email through a full email client for Windows or Mac, or iOS or Android mobile apps. | Microsoft is deploying a fix that they believe will provide incremental improvement for the issue. They are continuing to monitor performance. | 2023-06-27 | 19:13:47 |
| Microsoft has reported issues with some users being unable to access their email through Outlook on the web. They are investigating the problem. If this issue occurs, you may still be able to use email through a full email client for Windows or Mac, or iOS or Android mobile apps. | Microsoft is investigating. | 2023-06-27 | 12:50:02 |