Performance Issue: Qualtrics New Account Creation Unavailable
Last Updated:
2023-06-30 14:47:34
Event:
2023-06-20 12:19:00
Status:
Closed
Brief Description:
It is currently not possible to create a new Cornell Qualtrics account. Accounts that already exist but are disabled due to inactivity can be re-enabled. Cornell staff are contacting the vendor.
User Impact:
Individuals who are trying to set up a new Cornell Qualtrics account are unable to do so.
Workaround:
There is no workaround for this issue
Current Status:
The issue appears to be resolved. The message in the Qualtrics admin panel indicating the problem is gone, it was possible to successfully create a test account, and all affected users have been contacted, with no responses of anyone still unable to create an account.
Services Affected:
Surveys
Subsites Affected:
Qualtrics (Survey Tool)
Full Description:
It is currently not possible to create a new Cornell Qualtrics account. Accounts that already exist but are disabled due to inactivity can be re-enabled. Cornell staff are contacting the vendor.
CIT TDX ID:
1065978
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| It is currently not possible to create a new Cornell Qualtrics account. Accounts that already exist but are disabled due to inactivity can be re-enabled. Cornell staff are contacting the vendor. | The issue appears to be resolved. The message in the Qualtrics admin panel indicating the problem is gone, it was possible to successfully create a test account, and all affected users have been contacted, with no responses of anyone still unable to create an account. | 2023-06-30 | 14:47:34 |
| It is currently not possible to create a new Cornell Qualtrics account. Accounts that already exist but are disabled due to inactivity can be re-enabled. Cornell staff are contacting the vendor. | Efforts continue by Qualtrics staff to fix the issue. | 2023-06-28 | 17:13:44 |
| It is currently not possible to create a new Cornell Qualtrics account. Accounts that already exist but are disabled due to inactivity can be re-enabled. Cornell staff are contacting the vendor. | Qualtrics staff are continuing to investigate the issue. | 2023-06-21 | 13:06:17 |
| It is currently not possible to create a new Cornell Qualtrics account. Accounts that already exist but are disabled due to inactivity can be re-enabled. Cornell staff are contacting the vendor. | The vendor is investigating the problem. | 2023-06-20 | 13:00:19 |
| It is currently not possible to create a new Cornell Qualtrics account. Accounts that already exist but are disabled due to inactivity can be re-enabled. Cornell staff are contacting the vendor. | Cornell staff are contacting the vendor. | 2023-06-20 | 12:21:46 |