Performance Issue: TeamDynamix incoming email processing errors
Last Updated:
2023-06-05 18:03:45
Event:
2023-06-05 15:16:00
Status:
Closed
Brief Description:
The Cornell TeamDynamix team is investigating a significantly increased number of errors in processing incoming email messages. This may be related to problems with Office 365 email which Cornell's TeamDynamix instance relies on for incoming email traffic
User Impact:
Significantly increased number of errors in processing incoming email messages.
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
IT Service Management Suite
Subsites Affected:
TeamDynamix
Full Description:
The Cornell TeamDynamix team is investigating a significantly increased number of errors in processing incoming email messages. This may be related to problems with Office 365 email which Cornell's TeamDynamix instance relies on for incoming email traffic.
CIT TDX ID:
1052203
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The Cornell TeamDynamix team is investigating a significantly increased number of errors in processing incoming email messages. This may be related to problems with Office 365 email which Cornell's TeamDynamix instance relies on for incoming email traffic. | The issue has been resolved. | 2023-06-05 | 18:03:45 |
| The Cornell TeamDynamix team is investigating a significantly increased number of errors in processing incoming email messages. This may be related to problems with Office 365 email which Cornell's TeamDynamix instance relies on for incoming email traffic. | Cornell staff are investigating. | 2023-06-05 | 15:20:10 |