Performance Issue: Microsoft 365 including Outlook on the Web
Last Updated:
2023-06-08 17:22:13
Event:
2023-06-05 15:03:00
Status:
Closed
Brief Description:
Issues with Microsoft email services, including inability to access Outlook on the Web, sending and receiving on mobile and Mac, multiple issues in Microsoft Teams, and search in OneDrive and SharePoint.
User Impact:
Issues with Microsoft services, including inability to access Outlook on the Web, sending and receiving on mobile and Mac, and multiple issues in Microsoft Teams: Users may have difficulties scheduling meetings, loading people profile cards or file lists, creating new teams and channels, or installing apps or searching. Search in OneDrive and SharePoint is also affected.
Workaround:
There is no workaround for this issue
Current Status:
Microsoft has closed their alert.
Services Affected:
Email and Calendar
Subsites Affected:
Email for Faculty and Staff
Full Description:
There are reports of issues with Microsoft services, including inability to access Outlook on the Web, sending and receiving on mobile and Mac, and multiple issues in Microsoft Teams: Users may have difficulties scheduling meetings, searching email clients, loading people profile cards or file lists, creating new teams and channels, or installing apps or searching. Search in OneDrive and SharePoint is also affected. Microsoft is working on determining the underlying cause of the issue and remediating.
CIT TDX ID:
1052137
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| There are reports of issues with Microsoft services, including inability to access Outlook on the Web, sending and receiving on mobile and Mac, and multiple issues in Microsoft Teams: Users may have difficulties scheduling meetings, searching email clients, loading people profile cards or file lists, creating new teams and channels, or installing apps or searching. Search in OneDrive and SharePoint is also affected. Microsoft is working on determining the underlying cause of the issue and remediating. | Microsoft has closed their alert. | 2023-06-08 | 17:22:13 |
| There are reports of issues with Microsoft services, including inability to access Outlook on the Web, sending and receiving on mobile and Mac, and multiple issues in Microsoft Teams: Users may have difficulties scheduling meetings, searching email clients, loading people profile cards or file lists, creating new teams and channels, or installing apps or searching. Search in OneDrive and SharePoint is also affected. Microsoft is working on determining the underlying cause of the issue and remediating. | Microsoft is continuing to monitor the service and apply mitigations. Service has remained largely stable throughout this process, however, the incident is not fully resolved. They are looking for other areas where service is affected in order to remediate the problems. | 2023-06-06 | 20:28:31 |
| There are reports of issues with Microsoft services, including inability to access Outlook on the Web, sending and receiving on mobile and Mac, and multiple issues in Microsoft Teams: Users may have difficulties scheduling meetings, searching email clients, loading people profile cards or file lists, creating new teams and channels, or installing apps or searching. Search in OneDrive and SharePoint is also affected. Microsoft is working on determining the underlying cause of the issue and remediating. | This morning (June 6), Microsoft announced that availability has returned to healthy levels. They are continuing to monitor the environment while investigating the underlying cause, increasing monitoring, and developing further fixes to provide additional relief. | 2023-06-06 | 12:24:46 |
| There are reports of issues with Microsoft services, including inability to access Outlook on the Web, sending and receiving on mobile and Mac, and multiple issues in Microsoft Teams: Users may have difficulties scheduling meetings, searching email clients, loading people profile cards or file lists, creating new teams and channels, or installing apps or searching. Search in OneDrive and SharePoint is also affected. Microsoft is working on determining the underlying cause of the issue and remediating. | Update: Users are reporting slow response times when searching email or opening email clients. IT staff continue to work with the vendor to resolve the issue. | 2023-06-05 | 19:53:36 |
| There are reports of issues with Microsoft services, including inability to access Outlook on the Web, sending and receiving on mobile and Mac, and multiple issues in Microsoft Teams: Users may have difficulties scheduling meetings, loading people profile cards or file lists, creating new teams and channels, or installing apps or searching. Search in OneDrive and SharePoint is also affected. Microsoft is working on determining the underlying cause of the issue and remediating. | The issue has been resolved. | 2023-06-05 | 17:59:43 |
| There are reports of issues with Microsoft services, including inability to access Outlook on the Web, sending and receiving on mobile and Mac, and multiple issues in Microsoft Teams: Users may have difficulties scheduling meetings, loading people profile cards or file lists, creating new teams and channels, or installing apps or searching. Search in OneDrive and SharePoint is also affected. Microsoft is working on determining the underlying cause of the issue and remediating. | Microsoft has reverted an update to their systems that was applied around the time the problem started. This may be mitigating impact. There are reports of improved access to Outlook on the Web and email sending and receiving. Microsoft is continuing to investigate the underlying cause. | 2023-06-05 | 15:58:51 |
| There are reports of issues with Microsoft services, including inability to access Outlook on the Web and sending and receiving on mobile and Mac clients. Other Microsoft 365 services are also experiencing impact, including Microsoft Teams--Users may have difficulties scheduling meetings, loading people profile cards or file lists, creating new teams and channels, or installing apps or searching. Microsoft is working on the problem. | Microsoft is working on the problem. | 2023-06-05 | 15:34:11 |
| There are reports of issues with Microsoft email services, including inability to access Outlook on the Web and sending and receiving on mobile and Mac clients. Cornell staff have contacted Microsoft. | Cornell staff have contacted Microsoft. | 2023-06-05 | 15:11:56 |