Unplanned Outage: Pinnacle Unavailable
Last Updated:
2023-06-06 12:58:41
Event:
2023-05-31 13:36:00
Status:
Closed
Brief Description:
Pinnacle is unavailable. All users should sign out now until the issue is resolved.
User Impact:
Pinnacle is unavailable for the CIT Billing office and the CIT Infrastructure team.
All users should sign out now until the issue is resolved.
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved and Pinnacle is available.
Services Affected:
Utility Billing & Monitoring
Subsites Affected:
CIT Online Bills
Full Description:
Pinnacle is unavailable. All users should sign out now until the issue is resolved.
CIT TDX ID:
1047761
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Pinnacle is unavailable. All users should sign out now until the issue is resolved. | The issue has been resolved and Pinnacle is available. | 2023-06-06 | 12:56:58 |
| Pinnacle is unavailable. All users should sign out now until the issue is resolved. | IT staff continue work to resolve Pinnacle issues. All users should sign out of Pinnacle now until the issue is resolved. | 2023-06-01 | 15:19:05 |
| Pinnacle is unavailable. All users should sign out now until the issue is resolved. | Pinnacle is unavailable. All users should sign out now until the issue is resolved. | 2023-05-31 | 13:44:34 |