Performance Issue: TeamDynamix issue: ticketing emails being sent from incorrect address
Last Updated:
2023-05-31 20:17:18
Event:
2023-05-16 16:29:00
Status:
Closed
Brief Description:
IT staff are investigating a TeamDynamix issue where some system email messages are being sent by notify@teamdynamixapp.com, instead of the custom Cornell email address, cornell-notify@support.mail.cornell.edu.
User Impact:
Because the address that TeamDynamix is using does not access incoming email messages or replies from Cornell users, user replies may not be received and processed by the system as expected.
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
IT Service Management Suite
Subsites Affected:
TeamDynamix
Full Description:
IT staff are investigating a TeamDynamix issue where some system email messages are being sent by notify@teamdynamixapp.com, instead of the custom Cornell email address, cornell-notify@support.mail.cornell.edu. The issue appears to have begun after the upgrade of TeamDynamix to version 11.7 last Saturday, May 13, 2023.
Because the email address notify@teamdynamixapp.com does not access incoming email messages or replies from Cornell users, those replies will not be processed by the system as expected.
IT staff are working with the vendor to restore the application's email customization.
Because the email address notify@teamdynamixapp.com does not access incoming email messages or replies from Cornell users, those replies will not be processed by the system as expected.
IT staff are working with the vendor to restore the application's email customization.
CIT TDX ID:
1035161
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| IT staff are investigating a TeamDynamix issue where some system email messages are being sent by notify@teamdynamixapp.com, instead of the custom Cornell email address, cornell-notify@support.mail.cornell.edu. The issue appears to have begun after the upgrade of TeamDynamix to version 11.7 last Saturday, May 13, 2023. Because the email address notify@teamdynamixapp.com does not access incoming email messages or replies from Cornell users, those replies will not be processed by the system as expected. IT staff are working with the vendor to restore the application's email customization. | The issue has been resolved. | 2023-05-31 | 20:17:18 |
| IT staff are investigating a TeamDynamix issue where some system email messages are being sent by notify@teamdynamixapp.com, instead of the custom Cornell email address, cornell-notify@support.mail.cornell.edu. The issue appears to have begun after the upgrade of TeamDynamix to version 11.7 last Saturday, May 13, 2023. Because the email address notify@teamdynamixapp.com does not access incoming email messages or replies from Cornell users, those replies will not be processed by the system as expected. IT staff are working with the vendor to restore the application's email customization. | IT staff are continuing to work with the vendor to investigate a few remaining instances of this problem occurring. | 2023-05-31 | 14:54:17 |
| IT staff are investigating a TeamDynamix issue where some system email messages are being sent by notify@teamdynamixapp.com, instead of the custom Cornell email address, cornell-notify@support.mail.cornell.edu. The issue appears to have begun after the upgrade of TeamDynamix to version 11.7 last Saturday, May 13, 2023. Because the email address notify@teamdynamixapp.com does not access incoming email messages or replies from Cornell users, those replies will not be processed by the system as expected. IT staff are working with the vendor to restore the application's email customization. | IT staff continue to work with the vendor to resolve the issue. | 2023-05-23 | 20:58:37 |
| IT staff are investigating a TeamDynamix issue where some system email messages are being sent by notify@teamdynamixapp.com, instead of the custom Cornell email address, cornell-notify@support.mail.cornell.edu. The issue appears to have begun after the upgrade of TeamDynamix to version 11.7 last Saturday, May 13, 2023. Because the email address notify@teamdynamixapp.com does not access incoming email messages or replies from Cornell users, those replies will not be processed by the system as expected. IT staff are working with the vendor to restore the application's email customization. | Vendor is working on the issue. Alert was briefly closed in error. | 2023-05-19 | 16:12:28 |
| IT staff are investigating a TeamDynamix issue where some system email messages are being sent by notify@teamdynamixapp.com, instead of the custom Cornell email address, cornell-notify@support.mail.cornell.edu. The issue appears to have begun after the upgrade of TeamDynamix to version 11.7 last Saturday, May 13, 2023. Because the email address notify@teamdynamixapp.com does not access incoming email messages or replies from Cornell users, those replies will not be processed by the system as expected. IT staff are working with the vendor to restore the application's email customization. | Issue was resolved May 16. | 2023-05-19 | 14:28:20 |
| IT staff are investigating a TeamDynamix issue where some system email messages are being sent by notify@teamdynamixapp.com, instead of the custom Cornell email address, cornell-notify@support.mail.cornell.edu. The issue appears to have begun after the upgrade of TeamDynamix to version 11.7 last Saturday, May 13, 2023. Because the email address notify@teamdynamixapp.com does not access incoming email messages or replies from Cornell users, those replies will not be processed by the system as expected. IT staff are working with the vendor to restore the application's email customization. | IT staff are working with the vendor to restore the application's email customization. | 2023-05-16 | 16:31:56 |