Scheduled Service Change: TeamDynamix Version 11.7 Upgrade 05/13/2023
Event:
2023-05-13 04:00:00
Expected Duration:
2023-05-13 18:00:00
Status:
Closed
Brief Description:
On Saturday, May 13, 2023, between 12am–2pm, TeamDynamix will be upgraded to version 11.7. During the maintenance window, the TeamDynamix system may be unavailable.
User Impact:
During the maintenance window, the TeamDynamix system may be unavailable. Afterward, several new and enhanced features will be available to users.
Services Affected:
IT Service Management Suite
Service Management Program
Subsites Affected:
TeamDynamix
Full Description:
On Saturday, May 13, 2023, between 12am–2pm, TeamDynamix will be upgraded to version 11.7. During the maintenance window, the TeamDynamix system may be unavailable.
This release will introduce several new and enhanced features, including:
- Automatic Desktop Refresh (available to all users)
- Formatting for Ticket Response Templates
- Ticket Workflow Notification Options
- Project Update Templates
- Notification Recipients Template Tag
- Web Accessibility
For details on the new features, visit IT News at https://it.cornell.edu/news/teamdynamix-version-117-update-coming-may-13-2023/20230503 .
To get support for TeamDynamix, visit https://it.cornell.edu/teamdynamix and follow the appropriate support link.
This release will introduce several new and enhanced features, including:
- Automatic Desktop Refresh (available to all users)
- Formatting for Ticket Response Templates
- Ticket Workflow Notification Options
- Project Update Templates
- Notification Recipients Template Tag
- Web Accessibility
For details on the new features, visit IT News at https://it.cornell.edu/news/teamdynamix-version-117-update-coming-may-13-2023/20230503 .
To get support for TeamDynamix, visit https://it.cornell.edu/teamdynamix and follow the appropriate support link.
CIT TDX ID:
1003721
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| On Saturday, May 13, 2023, between 12am–2pm, TeamDynamix will be upgraded to version 11.7. During the maintenance window, the TeamDynamix system may be unavailable. This release will introduce several new and enhanced features, including: - Automatic Desktop Refresh (available to all users) - Formatting for Ticket Response Templates - Ticket Workflow Notification Options - Project Update Templates - Notification Recipients Template Tag - Web Accessibility For details on the new features, visit IT News at https://it.cornell.edu/news/teamdynamix-version-117-update-coming-may-13-2023/20230503 . To get support for TeamDynamix, visit https://it.cornell.edu/teamdynamix and follow the appropriate support link. | 2023-05-11 | 17:19:00 |