Unplanned Outage: Exchange Account Manager (EAM) Unavailable
Last Updated:
2023-03-17 17:25:52
Event:
2023-03-17 16:52:00
Status:
Closed
Brief Description:
Exchange Account Manager (EAM), the tool used to manage resource accounts, is unavailable. Cornell staff are investigating.
User Impact:
When attempting to access EAM, individuals are shown an error screen, "Server Error in '/' Application."
Workaround:
There is no workaround for this issue
Current Status:
Service has been restored.
Services Affected:
Bulk Email
Subsites Affected:
Resource Accounts
Full Description:
Exchange Account Manager (EAM), the tool used to manage resource accounts, is unavailable. Cornell staff are investigating.
CIT TDX ID:
979496
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Exchange Account Manager (EAM), the tool used to manage resource accounts, is unavailable. Cornell staff are investigating. | Service has been restored. | 2023-03-17 | 17:25:52 |
| Exchange Account Manager (EAM), the tool used to manage resource accounts, is unavailable. Cornell staff are investigating. | Cornell staff are investigating. | 2023-03-17 | 17:00:34 |