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Unplanned Outage: SiteDetour, web redirect service, is unresponsive

Last Updated:
2023-03-08 11:45:43
Event:
2023-03-08 01:24:00
Status:
Closed
Brief Description:
The web redirection service, SiteDetour, is currently unresponsive. SiteDetour is used to redirect web URLs for sites and services. Many Cornell services use this to supply a Cornell-branded URL that redirects to an external service provider.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Network
Subsites Affected:
DNS
Full Description:
The web redirection service, SiteDetour, is currently unresponsive. SiteDetour is used to redirect web URLs for sites and services. Many Cornell services use this to supply a Cornell-branded URL that redirects to an external service provider, and alternate forms of website URLs that redirect to the main website URL.

Affected URLs may include:

esign.cornell.edu


onedrive.cornell.edu


outlook.cornell.edu


surveys.cornell.edu


concur.cornell.edu


salesforce.cornell.edu

www.cit.cornell.edu (redirects to it.cornell.edu )

IT staff are aware of the issue and have reached out to the vendor.
CIT TDX ID:
970436



Timeline of Changes

Description Current Status Date Time
The web redirection service, SiteDetour, is currently unresponsive. SiteDetour is used to redirect web URLs for sites and services. Many Cornell services use this to supply a Cornell-branded URL that redirects to an external service provider, and alternate forms of website URLs that redirect to the main website URL. Affected URLs may include: esign.cornell.edu onedrive.cornell.edu outlook.cornell.edu surveys.cornell.edu concur.cornell.edu salesforce.cornell.edu www.cit.cornell.edu (redirects to it.cornell.edu ) IT staff are aware of the issue and have reached out to the vendor. The issue has been resolved. 2023-03-08 11:45:43
The web redirection service, SiteDetour, is currently unresponsive. SiteDetour is used to redirect web URLs for sites and services. Many Cornell services use this to supply a Cornell-branded URL that redirects to an external service provider, and alternate forms of website URLs that redirect to the main website URL. Affected URLs may include: esign.cornell.edu onedrive.cornell.edu outlook.cornell.edu surveys.cornell.edu concur.cornell.edu salesforce.cornell.edu www.cit.cornell.edu (redirects to it.cornell.edu ) IT staff are aware of the issue and have reached out to the vendor. IT staff are aware of the issue and have reached out to the vendor. 2023-03-08 02:48:38
The web redirection service, SiteDetour, is currently unresponsive. SiteDetour is used to redirect web URLs for sites and services. Many Cornell services use this to supply a Cornell-branded URL that redirects to an external service provider, and alternate forms of website URLs that redirect to the main website URL. Affected URLs may include: esign.cornell.edu onedrive.cornell.edu outlook.cornell.edu surveys.cornell.edu concur.cornell.edu salesforce.cornell.edu www.cit.cornell.edu (redirects to it.cornell.edu) IT staff are aware of the issue and have reached out to the vendor. IT staff are aware of the issue and have reached out to the vendor. 2023-03-08 01:43:27