Unplanned Outage: SiteDetour, web redirect service, is unresponsive
Last Updated:
2023-03-08 11:45:43
Event:
2023-03-08 01:24:00
Status:
Closed
Brief Description:
The web redirection service, SiteDetour, is currently unresponsive. SiteDetour is used to redirect web URLs for sites and services. Many Cornell services use this to supply a Cornell-branded URL that redirects to an external service provider.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Network
Subsites Affected:
DNS
Full Description:
The web redirection service, SiteDetour, is currently unresponsive. SiteDetour is used to redirect web URLs for sites and services. Many Cornell services use this to supply a Cornell-branded URL that redirects to an external service provider, and alternate forms of website URLs that redirect to the main website URL.
Affected URLs may include:
esign.cornell.edu
onedrive.cornell.edu
outlook.cornell.edu
surveys.cornell.edu
concur.cornell.edu
salesforce.cornell.edu
www.cit.cornell.edu (redirects to it.cornell.edu )
IT staff are aware of the issue and have reached out to the vendor.
Affected URLs may include:
esign.cornell.edu
onedrive.cornell.edu
outlook.cornell.edu
surveys.cornell.edu
concur.cornell.edu
salesforce.cornell.edu
www.cit.cornell.edu (redirects to it.cornell.edu )
IT staff are aware of the issue and have reached out to the vendor.
CIT TDX ID:
970436
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The web redirection service, SiteDetour, is currently unresponsive. SiteDetour is used to redirect web URLs for sites and services. Many Cornell services use this to supply a Cornell-branded URL that redirects to an external service provider, and alternate forms of website URLs that redirect to the main website URL. Affected URLs may include: esign.cornell.edu onedrive.cornell.edu outlook.cornell.edu surveys.cornell.edu concur.cornell.edu salesforce.cornell.edu www.cit.cornell.edu (redirects to it.cornell.edu ) IT staff are aware of the issue and have reached out to the vendor. | The issue has been resolved. | 2023-03-08 | 11:45:43 |
| The web redirection service, SiteDetour, is currently unresponsive. SiteDetour is used to redirect web URLs for sites and services. Many Cornell services use this to supply a Cornell-branded URL that redirects to an external service provider, and alternate forms of website URLs that redirect to the main website URL. Affected URLs may include: esign.cornell.edu onedrive.cornell.edu outlook.cornell.edu surveys.cornell.edu concur.cornell.edu salesforce.cornell.edu www.cit.cornell.edu (redirects to it.cornell.edu ) IT staff are aware of the issue and have reached out to the vendor. | IT staff are aware of the issue and have reached out to the vendor. | 2023-03-08 | 02:48:38 |
| The web redirection service, SiteDetour, is currently unresponsive. SiteDetour is used to redirect web URLs for sites and services. Many Cornell services use this to supply a Cornell-branded URL that redirects to an external service provider, and alternate forms of website URLs that redirect to the main website URL. Affected URLs may include: esign.cornell.edu onedrive.cornell.edu outlook.cornell.edu surveys.cornell.edu concur.cornell.edu salesforce.cornell.edu www.cit.cornell.edu (redirects to it.cornell.edu) IT staff are aware of the issue and have reached out to the vendor. | IT staff are aware of the issue and have reached out to the vendor. | 2023-03-08 | 01:43:27 |