Performance Issue: IT@Cornell Website
Last Updated:
2023-03-03 16:29:02
Event:
2023-03-03 12:14:00
Status:
Closed
Brief Description:
The IT@Cornell website was briefly unavailable and has returned, but is performing slowly. The IT Alerts and IT Governance components of the site specifically are experiencing issues.
User Impact:
Slow performance on the IT@Cornell website.
Workaround:
There is no workaround for this issue
Current Status:
The website continues to perform normally.
Services Affected:
Web Hosting
Subsites Affected:
Media3 Managed Web Hosting
Full Description:
The IT@Cornell website was briefly unavailable the morning of Friday, March 3, 2023, and has returned, but is performing slowly. The IT Alerts and IT Governance components of the site specifically are experiencing issues which may impact IT@C main site response. CIT staff are working with Media3, the host for IT Alerts and IT Governance, to find and address the cause.
CIT TDX ID:
966733
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The IT@Cornell website was briefly unavailable the morning of Friday, March 3, 2023, and has returned, but is performing slowly. The IT Alerts and IT Governance components of the site specifically are experiencing issues which may impact IT@C main site response. CIT staff are working with Media3, the host for IT Alerts and IT Governance, to find and address the cause. | The website continues to perform normally. | 2023-03-03 | 16:29:02 |
| The IT@Cornell website was briefly unavailable the morning of Friday, March 3, 2023, and has returned, but is performing slowly. The IT Alerts and IT Governance components of the site specifically are experiencing issues which may impact IT@C main site response. CIT staff are working with Media3, the host for IT Alerts and IT Governance, to find and address the cause. | The vendor has restarted services and performance has improved. They will continue to monitor. | 2023-03-03 | 12:53:11 |
| The IT@Cornell website was briefly unavailable the morning of Friday, March 3, 2023, and has returned, but is performing slowly. The IT Alerts and IT Governance components of the site specifically are experiencing issues which may impact IT@C main site response. CIT staff are working with Media3, the host for IT Alerts and IT Governance, to find and address the cause. | CIT staff are working with Media3, the host for IT Alerts and IT Governance, to find and address the cause. | 2023-03-03 | 12:19:49 |