Scheduled Service Change: Ivy Chatbot deployment & Security Banner
Event:
2023-03-06 11:00:00
Expected Duration:
2023-03-06 14:00:00
Status:
Closed
Brief Description:
This will add the Ivy.AI chatbot and new security banner capability to the IT@Cornell website. It will also provide live chat service to the IT Service Desk. The change will be applied Monday, March 6, 2023, from approximately 6-9am.
User Impact:
This will make the Ivy.AI chatbot available on the IT@Cornell website through a pop-up window on the side of the site.
Services Affected:
IT Service Management Suite
Full Description:
This will add the Ivy.AI chatbot and new security banner capability to the IT@Cornell website. It will also provide live chat service to the IT Service Desk. The change will be applied Monday, March 6, 2023, from approximately 6-9am, but is unlikely to take the full 3 hours.
For more information, see https://it.cornell.edu/news/ivy-chatbot-debuts-monday-march-6-2023/20230228.
For more information, see https://it.cornell.edu/news/ivy-chatbot-debuts-monday-march-6-2023/20230228.
CIT TDX ID:
960218
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| This will add the Ivy.AI chatbot and new security banner capability to the IT@Cornell website. It will also provide live chat service to the IT Service Desk. The change will be applied Monday, March 6, 2023, from approximately 6-9am, but is unlikely to take the full 3 hours. For more information, see https://it.cornell.edu/news/ivy-chatbot-debuts-monday-march-6-2023/20230228. | 2023-03-02 | 16:19:45 |