Performance Issue: Reports of Intermittent Lack of Dial Tone for Some Avaya Phones
Last Updated:
2023-03-06 23:40:05
Event:
2023-03-02 13:57:00
Status:
Closed
Brief Description:
There have been reports of Avaya telephone lines having no dial tone, or otherwise not working properly. In most cases, service has restored on its own. The issue is intermittent and appears to be affecting lines randomly.
User Impact:
The issue is intermittent and appears to be affecting lines randomly. On Saturday, March 4, 2023 from 8am to 4pm, there will be brief localized impact on phone services. CUPD is aware and will be notified during the testing. RingCentral users are not affected, and 911 services will not be affected.
Workaround:
There is no workaround for this issue
Current Status:
Engineers cleared the errors Saturday, March 4, 2023.
Services Affected:
Telephone
Subsites Affected:
Avaya Call Management System
Full Description:
There have been reports of Avaya telephone lines having no dial tone, or otherwise not working properly. In most cases, service has restored on its own. The issue is intermittent and appears to be affecting lines randomly. Avaya support and CIT engineers are scheduled to troubleshoot the issue Saturday, March 4, 2023 from 8am to 4pm. During this time, there will be brief localized impact on phone services. CUPD is aware and will be notified during the testing. RingCentral users are not affected, and 911 services will not be affected.
CIT TDX ID:
965698
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| There have been reports of Avaya telephone lines having no dial tone, or otherwise not working properly. In most cases, service has restored on its own. The issue is intermittent and appears to be affecting lines randomly. Avaya support and CIT engineers are scheduled to troubleshoot the issue Saturday, March 4, 2023 from 8am to 4pm. During this time, there will be brief localized impact on phone services. CUPD is aware and will be notified during the testing. RingCentral users are not affected, and 911 services will not be affected. | Engineers cleared the errors Saturday, March 4, 2023. | 2023-03-06 | 23:40:05 |
| There have been reports of Avaya telephone lines having no dial tone, or otherwise not working properly. In most cases, service has restored on its own. The issue is intermittent and appears to be affecting lines randomly. Avaya support and CIT engineers are scheduled to troubleshoot the issue Saturday, March 4, 2023 from 8am to 4pm. During this time, there will be brief localized impact on phone services. CUPD is aware and will be notified during the testing. RingCentral users are not affected, and 911 services will not be affected. | Avaya support and CIT engineers are scheduled to troubleshoot the issue Saturday, March 4, 2023 from 8am to 4pm. | 2023-03-02 | 14:06:34 |