Performance Issue: Zoom users in China intermittently experiencing issues accessing Zoom
Last Updated:
2023-02-28 17:49:59
Event:
2023-02-15 21:19:00
Status:
Closed
Brief Description:
The vendor has reported that a subset of users in China are intermittently experiencing an issue accessing Zoom, beginning February 15, 2023. This issue could potentially affect Cornell Zoom users located in China.
User Impact:
While IT staff have not received any reports of this issue impacting Cornell Zoom users, it remains ongoing and may affect Cornell users located in China.
Workaround:
For more information and assistance in implementing and validating workarounds for this issue, customers can contact Zoom Support at https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support .
Current Status:
The vendor is now reporting this issue as resolved
Services Affected:
Web and Video Conferencing
Subsites Affected:
Zoom
Full Description:
The vendor has reported that a subset of users in China are intermittently experiencing an issue accessing Zoom, beginning February 15, 2023. While IT staff have not received any reports of this impacting Cornell users, it remains an ongoing issue that may affect Cornell Zoom users located in China. Status is available at: https://status.zoom.us .
CIT TDX ID:
954021
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The vendor has reported that a subset of users in China are intermittently experiencing an issue accessing Zoom, beginning February 15, 2023. While IT staff have not received any reports of this impacting Cornell users, it remains an ongoing issue that may affect Cornell Zoom users located in China. Status is available at: https://status.zoom.us . | The vendor is now reporting this issue as resolved | 2023-02-28 | 17:49:59 |
| The vendor has reported that a subset of users in China are intermittently experiencing an issue accessing Zoom, beginning February 15, 2023. While IT staff have not received any reports of this impacting Cornell users, it remains an ongoing issue that may affect Cornell Zoom users located in China. Status is available at: https://status.zoom.us . | The vendor is continuing to monitor the issue causing connectivity issues for a subset of users in China. While they work on more durable long-term solutions for those impacted customers, workarounds are available. For more information and assistance in implementing and validating these workarounds, customers can contact Zoom Support at https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support . Note: The vendor is moving this issue to monitoring status and no further updates will be provided until longer-term solutions are available. Zoom service status is available at: https://status.zoom.us . | 2023-02-22 | 22:58:36 |
| The vendor has reported that a subset of users in China are intermittently experiencing an issue accessing Zoom, beginning February 15, 2023. While IT staff have not received any reports of this impacting Cornell users, it remains an ongoing issue that may affect Cornell Zoom users located in China. Status is available at: https://status.zoom.us . | Vendor investigation into this issue is ongoing. Status is available at: https://status.zoom.us . | 2023-02-17 | 15:15:00 |