Performance Issue: Ticket Update Window in TeamDynamix Technician view
Last Updated:
2023-02-14 13:36:11
Event:
2023-02-13 15:30:00
Status:
Closed
Brief Description:
The TeamDynamix vendor is investigating an issue with the Ticket Update window not notifying requestors automatically. Technicians may need to manually fill in the field to notify the requestor of ticket updates.
User Impact:
Technicians working tickets may need to manually fill in the field to notify the requestor of ticket updates.
Workaround:
When updating a ticket, manually fill in the requestor's name to make sure they are notified.
Current Status:
The issue has been resolved.
Services Affected:
Service Management Program
Subsites Affected:
TeamDynamix
Full Description:
The TeamDynamix vendor is investigating an issue with the Ticket Update window not respecting the ticketing application's setting to notify requestors automatically. Technicians may need to manually fill in the field to notify the requestor of ticket updates.
CIT TDX ID:
948143
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The TeamDynamix vendor is investigating an issue with the Ticket Update window not respecting the ticketing application's setting to notify requestors automatically. Technicians may need to manually fill in the field to notify the requestor of ticket updates. | The issue has been resolved. | 2023-02-14 | 13:36:11 |
| The TeamDynamix vendor is investigating an issue with the Ticket Update window not respecting the ticketing application's setting to notify requestors automatically. Technicians may need to manually fill in the field to notify the requestor of ticket updates. | The vendor has identified a fix that will be released in this evening's maintenance window; they will monitor to ensure the issue has been resolved. Cornell IT staff are monitoring. | 2023-02-13 | 18:53:48 |
| The TeamDynamix vendor is investigating an issue with the Ticket Update window not respecting the ticketing application's setting to notify requestors automatically. Technicians may need to manually fill in the field to notify the requestor of ticket updates. | CIT and the vendor are investigating. | 2023-02-13 | 15:44:28 |