Performance Issue: Cornell Video on Demand Service Degradation
Last Updated:
2023-02-06 18:41:29
Event:
2023-02-06 14:40:00
Status:
Closed
Brief Description:
The vendor Kaltura has reported general service degradation impacting Cornell's Video on Demand service. Users may experience issues when loading the KMS/KMC/Playback/player/Thumbnail/captions.
User Impact:
Video on Demand users may experience issues when loading Kaltura MediaSpace, Kaltura Media Console, Playback, player, Thumbnail, and captions, and a 500 internal server error status code may appear. Those using Video on Demand in the Canvas system may see a blank page when attempting to access Kaltura through Canvas course sites.
Workaround:
There is no workaround for this issue
Current Status:
The vendor has identified and resolved the issue. All Video on Demand functionality is back to working normally. Status available at: https://status.kaltura.com/incidents/c60tcdptg9r0 .
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
Video Platform Service
Full Description:
The vendor Kaltura has reported general service degradation impacting Cornell's Video on Demand service. Users may experience issues when loading Kaltura MediaSpace, Kaltura Media Console, Playback, player, Thumbnail, and captions, and a 500 internal server error status code may appear. Those using Video on Demand in the Canvas system may see a blank page when attempting to access Kaltura through Canvas course sites.
CIT TDX ID:
940706
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The vendor Kaltura has reported general service degradation impacting Cornell's Video on Demand service. Users may experience issues when loading Kaltura MediaSpace, Kaltura Media Console, Playback, player, Thumbnail, and captions, and a 500 internal server error status code may appear. Those using Video on Demand in the Canvas system may see a blank page when attempting to access Kaltura through Canvas course sites. | The vendor has identified and resolved the issue. All Video on Demand functionality is back to working normally. Status available at: https://status.kaltura.com/incidents/c60tcdptg9r0 . | 2023-02-06 | 18:41:05 |