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Performance Issue: Zoom Whiteboard - Users See Errors When Trying to Share Whiteboard

Last Updated:
2023-02-13 19:43:33
Event:
2023-01-25 20:06:00
Status:
Closed
Brief Description:
The newly-enabled Zoom Whiteboard returns the error "Admin has disabled collaboration with users outside your organization" when users try to share a Whiteboard outside a meeting with other Cornell Zoom account users.
User Impact:
Users cannot share the Zoom Whiteboard with other Cornell Zoom users, and receive an error when they attempt to add Cornell users to the Share list.
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved for internal Zoom Whiteboard sharing. The vendor's fix for this issue required locking out external sharing. Cornell IT staff are working with the vendor to investigate additional options for external sharing moving forward.
Services Affected:
Web and Video Conferencing
Subsites Affected:
Zoom
Full Description:
The newly-enabled Zoom Whiteboard returns the error "Admin has disabled collaboration with users outside your organization" when users try to share a Whiteboard outside a meeting with other Cornell Zoom account users.

IT staff are working with the vendor on a recommended solution, which worked in a test environment but has not solved the issue in the production Zoom instance. IT staff have escalated the issue with the vendor.
CIT TDX ID:
928400



Timeline of Changes

Description Current Status Date Time
The newly-enabled Zoom Whiteboard returns the error "Admin has disabled collaboration with users outside your organization" when users try to share a Whiteboard outside a meeting with other Cornell Zoom account users. IT staff are working with the vendor on a recommended solution, which worked in a test environment but has not solved the issue in the production Zoom instance. IT staff have escalated the issue with the vendor. The issue has been resolved for internal Zoom Whiteboard sharing. The vendor's fix for this issue required locking out external sharing. Cornell IT staff are working with the vendor to investigate additional options for external sharing moving forward. 2023-02-13 19:43:33
The newly enabled Zoom Whiteboard returns the error "Admin has disabled collaboration with users outside your organization" when users try to share a Whiteboard outside a meeting to other Cornell Zoom account users. IT staff are working the vendor on a recommended solution, which worked in a test environment, but has not solved the issue in the production Zoom instance. IT staff have escalated the issue with the vendor. IT staff are working the vendor on a recommended solution, which worked in a test environment, but has not solved the issue in the production Zoom instance. IT staff have escalated the issue with the vendor. 2023-01-25 20:09:02