Performance Issue: Ring Central: Login Difficulty and Inability to Send and Receive Messages
Last Updated:
2022-12-08 20:10:09
Event:
2022-12-08 17:19:00
Status:
Closed
Brief Description:
Some customers may still be experiencing login and the inability to send and receive messages via their desktop and mobile applications after actions were taken to mitigate the issue. CIT will continue to troubleshoot the issue.
User Impact:
Some customers may still be experiencing login and the inability to send and receive messages via their desktop and mobile applications after actions were taken to mitigate the issue. Customers who were logged in prior to the issue may not be affected.
Workaround:
There is no workaround for this issue
Current Status:
The vendor reports that this issue has been resolved.
Services Affected:
Telephone
Subsites Affected:
RingCentral
Full Description:
Some customers may still be experiencing login and the inability to send and receive messages via their desktop and mobile applications after actions were taken to mitigate the issue. CIT will continue to troubleshoot the issue and will provide updates as they become available. Customers who were logged in prior to the issue may not be affected.
CIT TDX ID:
886398
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Some customers may still be experiencing login and the inability to send and receive messages via their desktop and mobile applications after actions were taken to mitigate the issue. CIT will continue to troubleshoot the issue and will provide updates as they become available. Customers who were logged in prior to the issue may not be affected. | The vendor reports that this issue has been resolved. | 2022-12-08 | 20:10:09 |
| Some customers may still be experiencing login and the inability to send and receive messages via their desktop and mobile applications after actions were taken to mitigate the issue. CIT will continue to troubleshoot the issue and will provide updates as they become available. Customers who were logged in prior to the issue may not be affected. | CIT will continue to troubleshoot the issue and will provide updates as they become available. | 2022-12-08 | 17:34:01 |